2025 Summer Internship - Customer Success Team

About OpenSesame

At OpenSesame, we’re on a mission to unlock the full potential of the world's workforce by helping companies build skillful, agile teams. Our comprehensive library of over 40,000 top-tier eLearning courses empowers businesses to develop their people, fueling success and driving results. But at the heart of what we do, it’s not just about selling courses—it’s about transforming careers and helping people thrive in their roles.

We’re at an exciting crossroads in our growth journey, with expanding products, an ever-growing partner network, and a customer base that’s eager for more. We’re ready to scale even further, and we need the brightest minds to help us get there.

www.opensesame.com/about

Internship Overview

OpenSesame seeks passionate, driven students or recent graduates to join us for a paid summer internship program. Suppose you’re intelligent, curious, and full of fresh ideas. In that case, this is your chance to collaborate with an exceptional team and gain hands-on experience in a fast-paced, growth-focused environment.

As a Customer Success intern, you’ll work on impactful projects that enhance the customer experience and contribute to OpenSesame’s growth. You’ll collaborate with cross-functional teams and gain valuable insights from our leadership.

About the Team

At OpenSesame, our Customer Success Team ensures customers unlock the full potential of our eLearning catalog. We partner with customers to understand their unique needs and deliver tailored solutions that drive engagement and results.

Our team builds strong relationships, provides strategic guidance, and offers exceptional support throughout the customer journey. Join us to collaborate, innovate, and grow while helping clients achieve their learning and development goals.

Performance-Based Objectives

2 Weeks:

• Become familiar with OpenSesame’s Customer Success processes and tools.
• Begin tasks such as cleaning up data in Customer Success Management (CSM) tools to ensure accuracy and reliability.
• Start updating and maintaining resources like Customer Success Manager (CSM) onboarding materials.
• Assist with generating renewal and upsell opportunities and processing these in Salesforce.com

30 Days:

• Contribute to Customer Success projects, such as conducting data analysis to identify trends and improvement areas.
• Assist with drafting and reviewing standard operating procedures (SOPs) to support team workflows.
• Collaborate with the Customer Success team to understand customer needs and propose potential solutions.

60 Days:

• Establish yourself as a key resource for providing actionable insights and data to support decision-making.
• Take ownership of a project focused on improving the efficiency and impact of CSM onboarding materials.
• Develop recommendations to enhance customer engagement strategies based on insights gained during the internship.

Additional Program Details

Application Closes: 

• Friday, March 14th, 2025

Program Dates: 

• Start: Tuesday, June 17, 2025
• End: Friday, August 15, 2025

Commitment:

• Full-time (40 hours/week) for 7 ½ weeks

Compensation:

• Standard: $17/hour

Fully Remote Role: Interns must have a personal computer and access to consistent high-speed internet during working hours.

Opportunities and Expectations: As a summer intern at OpenSesame, you’ll have the chance to grow your skills through training courses and meaningful work. You’ll also participate in enriching program events, including learning opportunities, networking, community service projects, and book club discussions. 

Additionally, you’ll collaborate with other interns on a group-led project that will have a real impact.

Interview Process: After the initial resume review, selected applicants will be invited to complete a creative project of their choice—such as a video, vision board, writing sample, or website—to showcase their skills and answer questions about why they’re interested in this opportunity and what makes them a great fit. This will be followed by interviews with our team.

Ready to make an impact? Apply now and bring your creativity, energy, and problem-solving skills to OpenSesame. We’re excited to see what you’ll bring to the table!

Location: This position can be based anywhere in the U.S. 

Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.

CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.