2025 OCA Rotational Development Program - QARA Complaints Division

Working Location: PENNSYLVANIA, CENTER VALLEY; MASSACHUSETTS, WESTBOROUGH; MINNESOTA, BROOKLYN PARK 

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose: 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

Learn more about Life at Olympus.

Job Description

*Position to start June 2025*

The goal of the Olympus Corporation of the Americas Rotational Development Program (OCA RDP) is to develop and train early talent through targeted rotational assignments and learning opportunities in one of our many business units and functions. 

Participants in the RDP will be immersed in hands-on training with functional subject matter experts and business leaders who will provide both mentoring and guidance throughout the program. This program is designed as a two-year rotation (three eight-month assignments) in a specific business area or corporate function. At the conclusion of the two-year program, the RDP participant will be placed full-time in one of the relevant rotational function areas, as determined by business need and as directed by executive management. 

This role would be working in our Post Market Surveillance Complaints department, which is part of our Quality Assurance / Regulatory Affairs division. The ideal candidate would be based out of one of our main OCA locations (Center Valley, PA / Westborough, MA / or Brooklyn Park, MN), although we may consider fully remote for the right candidate. The starting salary for this position varies dependent upon location ($60,450 Center Valley, PA / $66,500 Brooklyn Park, MN / $69,500 Westborough, MA). 

Job Duties

The Rotational Development Program allows for a wide view of OCA business groups and shows the program participant how each area of the business function supports the overall company goals and strategies. Perform all other related duties as assigned. 

RDP participants will also participate in a series of learning activities centered around professional development and business acumen. 

The Rotational Development Program - QARA Complaints focus – will rotate between the areas of: 

• Post Market Surveillance: During the Post Market Surveillance (PMS) rotation, the participant would gain experience in both the global Community of Practice (CoP) and a regional PMS team. The CoP develops global procedures for Post Market Surveillance and supports global teams in monitoring safety and performance of Olympus devices. The regional teams monitor and collect data from a variety of sources in order to evaluate the performance and safety of devices placed on the market. 
• Complaint Management - The participant will gain experience in both complaint handling, complaint investigation, and overall management of day-to-day activities as they relate to Key Performance Indicators (KPIs) and individual metrics. The complaint owners are primarily responsible for ensuring timely and accurate escalations, coding, customer follow-up and closing activities. The complaint investigators are responsible for ensuring the evaluation, investigation, coding and escalation of the device and device-related failures. Collectively both teams utilize queries within Global Complaint Handling Systems and PowerBi dashboards to ensure timely processing of complaints. 
• Complaint CAPA - The participant will gain experience in the CAPA (Corrective and Preventative Actions) process, including participating in CAPA non-conformance containments, investigations, problem-solving tasks, and proposing corrective actions. 

Job Qualifications

Required:

• Bachelor of Arts or Science degree is required, with the degree being obtained no more than 24 months prior to the RDP cohort start date. Program is limited to undergraduate or graduate degrees only. 
  • Preferred disciplines include engineering, life sciences, statistics, or related disciplines. 
• Must be eligible to work in the U.S. without immigration-related work sponsorship now or in the future 
• Proven academic excellence and a passion for continued learning is a must
• Must possess demonstrated leadership skills
• Strong, professional communication skills
• Self-motivated with the ability to prioritize/execute multiple concurrent tasks
• Skilled in presentation development and public speaking 

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on-demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance*

• 12 Paid Holidays

• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives.

The anticipated base pay range for this full-time position working at this location is $51,652.00 - $69,730.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications. 

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. 

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America.  For more information, visit www.olympusamerica.com.

You Belong at Olympus

We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Rotational Development Program