Workforce Planning & Operations Analytics Manager

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role: 

Octave is seeking a hands-on Workforce Planning & Operations Analytics Manager who will take ownership of workforce modeling, forecasting, and staffing plans to support our clinical and operational teams. This role will be measured on the accuracy of forecasts and the effective utilization of resources to meet client and therapist demand. In addition to workforce planning, you will gather and analyze clinical and operational data to identify trends and opportunities, providing actionable insights to optimize performance. This role collaborates across several teams at Octave, including Finance, BizOps, People, Clinical, Care Navigation, Customer Experience (CX), Data, and Product, to drive operational excellence and ensure we are appropriately staffed to deliver exceptional care.

The Workforce Planning and Operations Analytics Manager will play a pivotal role in Octave’s Clinical Operations by owning workforce models, developing accurate forecasting processes, and driving insights to optimize performance across our internal teams and therapist network.

Responsibilities Include: 

Workforce Planning & Capacity Scheduling:

• Own workforce modeling to align internal staffing with projected client and therapist demand for live and asynchronous support across Clinical, Care Navigation, and CX teams.
• Develop and manage weekly, monthly, and quarterly forecasting models to inform hiring needs and ensure staffing meets both clinical and operational goals.
• Partner with Clinical Operations and other stakeholders to optimize schedules of support teams, balancing client needs with operational efficiency.

Provider Network Analytics:

• Analyze key performance indicators (KPIs) to monitor and enhance the effectiveness of Octave’s therapist network.
• Provide data-driven insights into appointment availability, therapist utilization, and network performance.
• Collaborate with internal teams to identify trends, gaps, and opportunities for improvement within the network.

Performance Insights & Reporting:

• Build and maintain dashboards and reporting tools to provide visibility into workforce metrics and operational performance.
• Track and analyze key performance metrics, including response time, utilization, and client satisfaction, to …