Workforce Manager and Scheduling Coordinator

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

This position is still at the proposal stage and is awaiting award.

International SOS is looking for qualified individuals to be Workforce Manager and Scheduling Coordinator for The Navy Fleet and Family Support Program (FFSP) The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances.

Key Responsibilities

• Provide educational and support programs and services that directly support deployment and mission readiness by preparing service and family members to anticipate, understand and cope with the demands associated with the Navy lifestyle and operating tempo. 
• Provide outreach efforts targeting the most at-risk groups to include: first-term service members geographically separated or socially isolated families, single parents, foreign-born spouses, and others with special needs in wartime, and peacetime. 
• Ensure deployment materials and checklists are appropriate and provided to requesting commands.  
• Ensure deployment services and information are provided to mobilized reservists and family members.  
• Ensure deployment services and information are provided to individual augmentees and family members. 
• Provide training, briefs/workshops and programs covering Deployment to Command Family Readiness Groups to include Deployment and Mobilization Support, Repatriation of Noncombatant Evacuees, Ombudsman Training and Support, Relocation Assistance, Life Skills Education, Transition Assistance, Family Employment Readiness, Personal Financial Management, Exceptional Family Member Non-Medical Case Management, and Emergency Preparedness/Response to include Non-Medical Case Management   
• Provide aggressive command outreach and liaison is provided to ashore and afloat commands. 
• Provide education and consultative services that support the mobile military lifestyle by facilitating career decision-making, personal financial management, job seeking, and adjustments of service and family members to life in the military and successful transitions from the military to civilian life.   
• Ensure staff delivering deployment and mobilization support account for all services delivered in the scheduling module in FFSMIS. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Qualifications

Required Skills and Knowledge 

• Educational qualifications include a bachelor’s degree in a social science or related behavioral science field, a combination of social science education and equivalent experience to a bachelor’s degree, or four years equivalent experience.  
• Workforce Manager and Scheduling Coordinator must demonstrate skills in making presentations and facilitating training for groups.  
• Workforce Manager and Scheduling Coordinator must possess professional knowledge of social services and/or education delivery systems.  
• Workforce Manager and Scheduling Coordinator are non-clinical personnel who may provide one-on-one consultation, information and referral, classroom training, workshops, and seminars.  

Required Work Experience 

• Demonstrated two years of experience managing, coordinating, or supervising the delivery of non-clinical, educational social services programs and services.  
• Workforce Managers/Scheduling Coordinators oversee the provision of information and referral, one-on-one consultation, and education/training in the Work and Family Life Programs. 
• The Workforce Manager and Scheduling Coordinator is a fully remote position and shall provide supervisory oversight of programs and services provided by contractors. 
• Demonstrated experience collaborating with internal and outside resources.  
• Demonstrated ability to provide education and consultative services such as career decision-making, personal financial management, job seeking, and adjustments of service and family members to life in the military and successful transitions from the military to civilian life. 
• Workforce Manager and Scheduling Coordinator shall possess a broad range of specialized work experience including working with family programs, military or civilian social service agencies, and/or is a military family member with full understanding of the military lifestyle.  
• Strong oral and written communication, assessment, and advocacy skills are required.  
• Possess advocacy knowledge, skills, and abilities such as: working knowledge of state, federal, and local resources, as well as understanding, sensitivity, and empathy for sailors and family members from diverse racial, ethnic and socioeconomic backgrounds.  
• Agree to operate within established guidelines of the Navy FFSP Program.  
• Knowledge of the FFSMIS system is desired but not required. 
• Working knowledge of Microsoft 365. 

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Compensation|   Min: $38k        Max: $120k

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus.  International SOS complies with all federal, state, and local minimum wage laws 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.