Workforce Management Scheduler

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Workforce Scheduling Specialist I to join our team.

This position is remote at this time with potential travel into a FreedomCare hub closest to you for meetings and/or collaboration.

Department & Position Overview: 

Workforce Schedulers will assist in the centralized scheduling process for park associates. They are responsible for all scheduling functions and Verint administration, which includes determining optimal schedule patterns for our teams.  

 Every day You Will: 

•  Administer our scheduling process (via Verint) and support any schedule exceptions (i.e. OOO, meetings, projects, transfers, etc. or ad-hoc schedule requests). 
• Identify potential gaps in scheduled coverage and present recommendations to department management and recruiting.  
• Collaborate and work with management to generate and modify schedules to ensure coverage and optimal service levels. 
• Work with our operations managers to balance and/or reassign caseloads when employees are out of office or are no longer serving our customers. 
• Communicate verbally and in writing with our employees, leaders, and other departments as necessary to coordinate workforce deployment and schedules 
• Other duties may be assigned. 

  Ideal Candidate Will Possess: 

• Bachelor's degree from a four-year college or university preferred, but not required 
• 1 plus years related experience or equivalent combination of education and experience 
• Knowledge of telephony, WFM and CRM systems required (Verint and Salesforce experience is a plus) 
• Strong knowledge of Microsoft Excel preferred; basic knowledge of Microsoft office applications (Outlook, Word) required 
• Time management and task prioritization; ability to work independently in a fast-paced environment with changing priorities 
• Detail-oriented, inquisitive, enjoys problem-solving, flexible and adaptable to a changing and evolving environment 
• Proven ability to roll up your sleeves and make a contribution quickly …