Workday Functional / Product Expert - Core HCM , Payroll ( Remote )

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
CVS Health is looking for a Workday Functional Expert (with Core HCM and Payroll expertise) to join our Human Resources Technology team. We’re seeking an experienced and motivated individual who is ready to take on the challenge of supporting HR and Payroll business operations by providing optimal and scalable technology solutions. This person will be an integral part of a team responsible for ensuring Workday Payroll product meets the needs of CVS Health’s Payroll, Legal and Human Resources business partners and stakeholders. The ideal candidate will possess a combination of functional and technical expertise, as well as a demonstrated ability to work collaboratively with both technical and non-technical partners.  You will provide integral support to the Human Resources and Payroll organizations for their technology needs collaborating with HR Business Partners, COEs and HR Shared Services across all business segments. You will establish cross-functional relationships throughout HR Technology and Human Resources to ensure solutions and initiatives are effectively designed and implemented. Work with dedication and motivation to support the goal of paying all the employees accurately on time, every time.

Primary Responsibilities include:

• Collaborating with business and technical partners to support the Workday Core HCM and Payroll functional areas and roadmap, including the established list of global priorities.
• Understanding the needs of the business and evaluates Workday capabilities through research and testing.
• Maintaining clear and up to date list of key deliverables and timelines, developing plans to achieve those targets and proactively communicating progress to a variety of stakeholders.
• Ensuring that the delivered product meets or exceeds the business' needs and business objectives.
• Supporting enhancements, project requests and defects. Providing optimal and timely solutions.
• Gathering requirements, business process optimization, fit-gap analysis, functional design, configuration and testing. Generating necessary documentation in each stage.
• Anticipating the needs of the business, drawing on experience when providing recommendations.
• Liaising with the systems lead and workstream leads to provide expert guidance and recommendations. Ensuring timely delivery on KTLO and fixes, adhering to department service level agreements with business users.
• Partnering with workstream and HR Tech leadership on escalations and cross-functional impact, serving as a point of contact on follow up and resolution.
• Collaborating with key cross-functional partners to maintain transparency, consistency in delivery, and set expectations.
• Actively participating in Workday's semi-annual release process, engaging with release team on cross-functional initiatives and liaising with Business Leading critical impacts and upcoming enhancement opportunities. Supporting regression testing and guide regression testing teams.
• Awareness of new and planned Workday functionality, actively engaging with the Workday Community to prepare and communicate changes that could impact business.
• Leading the translation of business requirements to technical solutions and creating appropriate timelines.
• Fit-gap analysis, functional design, configuring the application, user acceptance testing and maintenance of the software solution.
• Maintaining up to date documentation in tracking tools.
• Actively consulting with the enterprise HR teams and business units on requirements gathering, testing, training, change management and release. Creating job aids and other training content.
• Performing and supporting user acceptance testing and creating necessary documentation including test plans, test scenarios, test cases and test results.
• Ensuring adherence to industry best practice, actively engaging with Workday Community on future releases. Encouraging product innovation and alternative ways of approaching business.
• Developing project plans designed to address customer needs and available team resources.
• Partnering with Product Manager to review the current HR and Payroll Technology stack and solidify the future roadmap.
• Integrating relevant data and information and applying the findings to positively impact the Workday strategy and share key insights and actions based on data and metrics.
• Challenging partners to think differently regarding HR and Payroll business processes and operational issues. Acting as a thought partner and modeling creative problem-solving to impact business decisions.
• Generating reports and analytics to support various business needs.

Required Qualifications

• 5+ years' experience in HR Technology.
• 3+ years' experience with Workday Payroll experience.
• 3+ years' experience configuring Core HCM and Payroll product areas.
• 3+ years' experience configuring and debugging Business Processes and building solutions in Workday.
• 2+ years' experience working with business to gather requirements, perform fit gap analysis, design solutions, create functional designs, configuring Workday application, performing user acceptance testing, and maintaining the health of the product. Ability to create necessary documentation in each phase.
• 1+ years' experience with HR technology landscape, including cloud computing and mobile technologies.
• Strong organizational, analytical, time management, and problem-solving skills.
• Experience taking ownership of the Product area and being responsible for the health of the product.
• Ability to provide timely resolution for the defects and collaboration with SaaS vendors to achieve this.
• The ability to develop and sustain relationships with business partners and stakeholders. Experience working with business partners to optimize their business processes.
• A strong customer service orientation.
• The ability to work effectively in a team environment while managing multiple tasks.
• Excellent written and verbal communication skills.
• A strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment.
• Ability to generate reports for analysis, data auditing and supporting requests from various business teams.

Preferred Qualifications

• Experience supporting HR and Payroll systems for large organizations having non-exempt employees.
• Experience working on other Workday areas including Absence Management is a plus.
• Project Management experience.
• Experience with change management and communications.

Education

• Bachelor’s Degree Required

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.