Work from Home HVAC Technical Product Support Specialist

Work Location Type: Remote 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Enjoy your weekends off!! This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday.

Position Details:

Reporting to the Manager, TPS Customer Experience for our HVAC support team, you will assist our customers by phone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. 

The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:

• Fans, blowers, ventilation, heating, air conditioning, refrigeration.
• Relevant job experience may include maintaining and installing HVAC systems. Maintaining and installing ice machines.

You Will:

• Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
• Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
• Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
• Capture and forward feedback product teams about products based on interaction with customers and field team members.

You Have:

• Qualified candidates must have 5+ years of relevant job experience or hands-on field experience in fans, blowers, ventilation, heating, air conditioning, and refrigeration.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

See how Technical Product Support Specialists help customers find the products they need for our different product categories!

Compensation:

This position is hourly, and the salary rate is starting at $26.30.

The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: candidate's experience, qualifications, geographical area, and internal equity of the team.

Our Benefits:

Rewards and Benefits

• With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out the highlights below and review all our benefits at GraingerTotalRewards.com.
• Medical, dental, vision, life, and pet insurance plans and 6 free sessions each year with a licensed therapist to support your emotional wellbeing • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Visit GraingerTotalRewards.com to learn more about our benefits!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.