WordPress & Website Support Specialist

Our team at Raptive is seeking a WordPress & Website Support Specialist with a strong foundation in WordPress and front-end web development. This role is a full-time opportunity. In this vital role, you will provide front-end website and ad-related technical support to our thriving community of over 5,000 creators. Expertise in HTML and CSS is required, along with a basic understanding of JavaScript. Your proficiency in WordPress will be key for efficiently handling website functionalities. This should include building custom themes and functions for WordPress, not using pre-built themes or drag & drop editors such as Elementor. Beyond technical support, you'll also contribute to educating our internal teams about technical best practices, ensuring our collective success.

What you’ll be doing:

• Use your knowledge of front-end technologies and WordPress to make adjustments on Raptive products on thousands of websites according to our best practices and creator requests 
• Educate our creators on technical concepts
• Create and update support documentation
• Escalate bugs/issues/opportunities for management
• Represent the voice of creators in meetings with Product and QA teams
• Contribute to assigned occasional projects

The skills and experience you bring to the job:

• Extensive knowledge of HTML(5) and CSS(3) (including the ability to write custom code)
• Experience building WordPress websites (no 3rd party themes or drag/drop editors like Elementor)
• Strong familiarity with WordPress
• Extensive knowledge of Chrome Dev Tools and making live website edits
• Excellent communication skills: 99% of all communication is through email and messaging, so clear writing is a plus. You need to be able to write clearly, use correct grammar, and come across as someone friendly and willing to help.  
• Ability to use critical thinking to solve problems
• Love to learn; no two days are the same!
• You need to have a strong amount of self-discipline. This is a remote role, so you need to be disciplined and able to work continually through normal business hours. 
• Strong GIF and Emoji skills

About Raptive 

Raptive is a new kind of media company built for creators and home to one of the largest and most diverse audiences on the internet. Raptive combines its position as the world’s largest ad management platform with a comprehensive suite of monetization, audience and business solutions that enable creators to turn their passions and talents into thriving independent companies and enduring brands. We stand for the future of a diverse, open internet powered by the creativity and entrepreneurship of the …