WFM People Data Specialist

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People Data Specialist 
Flexible location - Must be able to travel to attend meetings in Hook, London and other Serco sites.
Part Time – 22.5 Hours, 12-month fixed term
Salary - £25,461 - £33,435 per annum dependent on experience

Here at Serco, we are looking for a People Data Specialist to support the Operational Support Centre Workforce Management mission to establish and embed workforce management capability and practice, as part of Serco’s ambition to be the best managed business in its sector. You will support contracts to ensure that employee terms and conditions and ways of working are understood, accurately documented, and any data discrepancies or HR issues that arise are addressed.

In this key role, you will support the Time2Work Programme rollout across the UK & Europe division by building capability in the way we use data to drive decision making around pay and hours and to ensure correct interpretation of terms and conditions relating to working hours, leave, variable pay and allowances in our time and attendance system implementation.

As part of this you’ll:

• Work with Contract Managers, Payroll administrators and Senior People Partners to understand and review documented terms and conditions in respect of working hours, leave, variable pay and allowances and ensure any discrepancies or errors are reviewed and corrected.
• Ensure all relevant contractual entitlements not held in central systems are accurately defined and documented, taking account of ways of working and terms held at a contractual level to ensure that discrepancies and errors are resolved and changes are proposed and actioned as required to enable accurate codification of terms into Time2Work.
• Conduct quality assurance and analysis to identify any discrepancies or errors prior to Time2Work implementation, advising contract on the issues identified so that solutions can be identified.
• Interpret and analyse terms and conditions, working closely with the People & Culture Governance, Risk & Compliance team, Payroll, and Senior People Partners as well as Workforce Management to understand and apply contractual and statutory requirements, and make recommendations to strengthen HR compliance and governance and mitigate statutory and contractual risks.
• Provide advisory support to Contract Managers of the impact of terms and conditions into Time2Work, best practice and statutory and compliance risk, working with HR and our contracts to develop implementation plans to align or correct terms and conditions.
• Support Workforce Management experts and project implementation teams in the correct codification of terms and conditions to ensure statutory and contractual compliance, and ways of working are applied into Time2Work and Workforce Management processes and gain contract and HR approvals.
• Work with Payroll and HRIS teams, Contract Managers and Senior People Partners to ensure contractual information is correctly recorded in all data generation sources.

What you’ll need to do the role:

• An experienced HR professional with strengths in project delivery, change management, organisation design and culture.
• Be highly organised and capable of working across multiple workstreams and projects at the same time.
• An expert Excel user and can apply analytical techniques to interrogate and present data in a clear and compelling way, using graphical representations and data visualisations.
• Confident system user of SAP HCM, SAP Business Warehouse, Microsoft Power BI.
• Able to analyse complex problems and to deliver insightful, practical and sustainable solutions.
• Take a practical approach to solving issues and gaining agreement on the scope of the projects and initiatives to be delivered.
• Able to build relationships with key HR and business stakeholders, has strong interpersonal and communication skills, with the ability to confidently challenge with people at all levels both internally and externally.
• Have creative ingenuity and a proven ability to find or design simple solutions to complex challenges.
• Thrive in a fast-paced, rapidly changing environment and is willing to get stuck in when needed.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across five vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer: 

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.  

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.