West Coast Billing Assistant

Billing Assistant (West Coast)

Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno’s Billing Team is looking for a Billing Associate to join our Winning Team! This role will work Friday-Tuesday (including Saturday and Sunday) from 9:00-5:30PM PST 

Who are you? 

As Steno’s Billing Associate, you’ll be supporting the billing experience for our clients, a cornerstone of what we do here at Steno. As we work to streamline processes, you’ll support efforts communicating effectively across a variety of teams and markets.

Our Billing Assistants are highly organized and thrive in a fast-paced environment. You’ll do well in this role if you have knowledge of billing procedures and close attention to detail, with strong analytical skills. 

Who are you? 

Our Billing Assistants are highly organized and thrive in a fast-paced environment. You’ll do well in this role if you have knowledge of billing procedures and close attention to detail, with strong analytical skills. 

On a regular basis, you’ll:

• Monitor various correspondence inboxes, and respond to all messages in a timely manner or forward/escalate them to the proper parties.

• Label and file incoming documents properly for further processing.

• Facilitate inter-departmental communication of incoming orders and requests.

• Process simple invoicing tasks such as cancellations.

• Input new orders as they come in.

• Assist the billing manager and billing associates with organizational projects and other tasks as needed.

• Interface with both internal and external teams, communicating openly and efficiently–you’ll excel if you have strong written and verbal communication skills.

• Provide excellent and hospitable customer service–we care about each other and we care about our clients. You’ll fit right in if you’re excited to deliver that experience day in and day out.

You’re gonna crush it if:

• You have 1 + years of billing, finance, or accounting experience; court reporting or legal billing experience is a plus! 

• You are proficient on Mac and PC and master new systems quickly; Google Workspace and Slack experience is preferred–bonus points for experience with a wiki platform!

• You’re organized, adaptable, and comfortable wearing multiple hats.

• You’re capable of working independently in a fast-paced, remote environment and are comfortable learning on the fly.

• You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company. 
  
  

Our Team

Our Production team is a highly reliable and super motivated team. A diverse group working throughout the country, we’re responsible for review of our most sensitive and VIP depositions. 

We are tech-savvy perfectionists and collaborative team players. Not only do we work under tight deadlines, but we are also constantly evaluating and reevaluating our own processes to make them more efficient than they were the day before! 

If a fast paced environment that keeps you on your toes is not for you, then the Production team is probably not the right fit. But if you don’t shy away from a little chaos and you are a natural troubleshooter with great attention to detail, then you may just find the home you are looking for here.

Compensation & Benefits

•  Salary - $20- $22/hr
•  Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
•  Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
•  Options of Equity - we know our success is nothing without our team
• Access to a 401k through Guideline
• A home office setup and a monthly stipend to offset internet and phone costs 
  

About Steno

• Founded in 2018; grown from 9 to a fully remote team of over 330 in 6 years

• Values: be highly reliable, constantly innovate, operate with a hospitality mindset

• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience

• We are revolutionizing the litigation and court reporting industry

• Flexible deferred payment options (e.g., DelayPay)

• Cutting-edge technology - unique products and integrations to maximize the output of legal professionals

• White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.

• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. 

• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.

• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. 

• Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information.