Welsh Speaking Customer Service Executive

Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.

At Target, we give you the opportunity to make a difference. You’ll be involved in shaping the growth of the business – and you’ll get to try new things along the way. If you are up for a challenge and are willing to work hard, working with us will give you a fulfilling and varied career

Our Customer Service Executives are the first person our customers speak to. You will be handling both inbound and outbound calls with Welsh and English-speaking customers to discuss their situation, account information and aiding them in making payments.

Your shifts will be Monday - Friday between the hours of 8.30am and 6.30pm, with 1 in 3 Saturdays, 9am - 1pm.

Your role entails having conversations with customers relating to signing them up to the scheme, payments, amending personal details, dealing with arrears questions, providing information of the scheme and dealing with a wide variety of customer vulnerabilities.

Your focus is getting it right first time and always aiming to delight our customers.

This entails:

• Having great conversations with our customers over the phone
• Supporting customers with a variety of vulnerabilities ranging from low to high
• Treating our customers fairly ensuring they have a fair and compliant outcome
• Promoting a culture of continuous improvement by identifying opportunities for improvement
• Working within our standard practices & procedures
• Achieving performance measures. These will include quality, avoidable complaints, business KPIs, avoidable events & demonstrating correct behaviours
• Understanding our customers query and providing the correct resolution in line with our clients’ policies and procedures

Requirements

You're someone who has:

• Customer service experience or Contact centre experience
• Experience supporting and dealing with vulnerable customers

You're someone who is:

• A fluent Welsh speaker
• Passionate about providing fantastic levels of service for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment

Benefits

• Starting salary of £23,400 per annum.
• 30 days holiday plus bank holidays.
• Defined Pension Contribution Scheme (Employer matched up to 6%).
• Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
• Company Paid Private Medical Insurance (benefit in kind).
• Group Life Assurance.
• Group Income Protection.
• Discretionary Annual Bonus Scheme.
• Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program.
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses.
• Recognition Scheme.
• Free Mortgage Advice and Support.

My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.

• Salary Sacrifice Pension Scheme
• Critical Illness Cover
• Dental Insurance
• Gym Flex - discounted annual gym/health club memberships
• Taste Cards / Gourmet Cards
• RAC Breakdown Cover
• Charitable Payroll Giving
• Cycle to work Scheme (Salary Sacrifice)
• Health Cash Plan

We’re committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.

Grow your future with us!