Wellness Coordinator (Remote)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Wellness Coordinator for our Caregiver Wellness team.

This role is remote with potential travel to our main office in Lake Success, NY and/or the FreedomCare hub closest to you.

Department & Position Overview:

The Wellness Coordinator role focuses on enhancing the Caregiver’s experience by deconstructing complex benefits concepts into digestible pieces to ensure the comprehension of benefits, drive utilization, and improve caregiver satisfaction   

The Wellness Coordinator role provides exceptional customer service while delivering benefits orientations and assisting with health plans, employment verifications, and more.  

Every Day You Will

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits.  
• Providing accrual status and processing sick time through Empeon and Medflyt, as needed  
• Updating Caregiver information, as needed, to ensure the delivery of care packages  
• Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information 
• Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed 
• Work in FlexFacts portal to assist with reimbursements and allocating funds
  • Commuter Benefit forms
  • Reimbursements for Childcare 

• Completed email cases assigned to you in Salesforce data base within 24 – 48 hours  
• Answering calls that come in on the shared line and must ensure we provided first contact resolution 
• Ability to navigate multiple platforms in a fast-paced environment  
• Demonstrate …