Warranty Claims Representative II

The Warranty Claims Representative provides advanced assistance to customers over the phone or through electronic communication in all aspects of warranty service requests such as dispatching, warranty validation, registration, vendor authorization, service provider recruiting and any other customer related requests.

The ideal candidate is located on the East Coast. 

• Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large-scale commercial projects.
• Explains and interprets warranty information to customers as they apply to products. 
• Arranges for malfunctioning or defective items to be returned for evaluation.
• Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
• Coordinate dispatching third-party contractors
• Handles a large amount of inbound calls in a call center setting in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Performs other duties as assigned.

• High School Diploma or equivalent.
• 3+ years Call Center Customer service-related experience in the insurance/manufacturing industry.
• Demonstrates data entry skills.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner.
• Excellent problem-solving skills.
• Excellent communication skills, written and verbal, with attention to detail and accuracy.
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
• Demonstrated ability to work well with others in a matrix team environment.

HOW TO STAND OUT:

• Ability to read, write, and comprehend technical instructions, short correspondence, and memos.
• Ability to support multiple products and prioritize multiple projects.
• Experience in utilizing CRM and ERP Systems amongst other business software
• Bilingual in Spanish preferred.

The pay scale for this position in New York or Connecticut is $43,200-$64,692. Please note all pay ranges are broadly stated, and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

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At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. Apply