Warranty Administrator - Holman

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman has a fantastic opportunity for an experienced Warranty Administrator to join our team! If you have experience handling warranty claims or have knowledge of warranty processes, we’d love to hear from you! Experience with multiple brands, particularly luxury or ultra-luxury vehicles, is highly preferred.

• Pay starting at $24/hour, based on experience.
• 100% remote work—enjoy the flexibility of working from the comfort of your own home.
• Monday to Friday schedule
• Previous warranty administration or service consultant experience is required.

As a Warranty Administrator, you will handle a wide range of administrative and service support duties related to vehicle warranties for multiple ultra-luxury brands across multiple locations. Your key responsibilities will include:

• Ensure the dealership is paid for all warranty work by booking, flagging, and submitting warranty claims accurately and on time.
• Review every warranty repair order for completeness, accuracy, and legibility, in line with company policies and procedures.
• Define the scope of a warranty claim by effectively communicating with service advisors and technicians.
• Implement a follow-up process to guarantee full compensation for the dealership and technicians on all claims.
• Handle returned, adjusted, or rejected claims, and track them until fully resolved.
• Resolve and manage claim corrections and chargebacks as needed.
• Keep up to date on all factory recalls, announcements, and procedures.
• Maintain customer and service records according to warranty repair manuals.
• Foster positive relationships with service and parts departments across multiple locations.
• Perform other tasks as assigned.

What are we looking for?

• High school diploma or equivalent, with at least 1 year of relevant experience (or a combination of education and experience).
• Previous warranty administration or service consultant experience is required.
• Strong communication and problem-solving abilities, with a calm and composed demeanor, even under pressure.
• Excellent administrative, organizational, and time-management skills.
• Strong computer and internet skills.
• Highly professional and dependable with the ability to operate independently in a fully remote position.

#LI-AK1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $20.45 - $29.66 USD per hour.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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