VP/SVP, Client Services

Overview

VP/SVP, Client Services – HCG

Who we are?

Healthcare Consultancy Group (HCG) is the global healthcare communications partner for pharma and biotech that accelerates the impact of medical science.

HCG boldly defines the healthcare communications landscape at the convergence of people, purpose, science and technology, driving the impact that pharma needs to realize the promise of innovative medicines.

We’ve created a unique model of four powerhouses- Commercial & Marketing, Medical Affairs, Publications, Regulatory – that enables hyperconnected, audience-centric engagement that delivers health impacts for our clients.

Why? Science requires it. HCP’s demand it. Patients deserve it. Pharma inspires it.

Our Purpose

We accelerate the impact of science.

Scientific discovery moves humanity forward, creating better ways to connect, to care, to live. The innovations our clients create not only improve lives but save them. We work every day to maximize that impact.

With the unrivaled ability to define what’s next, we keep clients ahead of the evolving industry landscape. Equal experts in the science and the humans behind it, we interrogate our client’s challenge to identify real opportunity. Our industry foresight is matched with relentless execution, and we partner with clients to ensure their story connects with the right audience when it matters most.

Together, we move medicine closer to patients. Together, we accelerate the impact of science.

The Vice President, Client Services will function as the lead for a group of HCP professional promotion accounts. Your team will include cross-functional colleagues and direct reports, with clear alignment and partnership between Client Services, Scientific Services, Creative, Digital, Editorial, and Finance groups. The role will include active participation in weekly client calls, strategic and tactical planning sessions with client leadership, supervision and coaching of experienced direct reports to ensure flawless execution of deliverables, financial forecasting to align with overall company goals and budget management. You will function as a dynamic leader for the company, serving as the primary client lead and managing a cross-functional internal staff for the execution of multiple initiatives.

You will represent for the client the strategic vision and cohesion needed to help them achieve their business imperatives. Additionally, your ideas and contributions will play a meaningful role in defining the identity of the Company to the client and will drive organic growth of our business. You will also play an active role in our company’s strategic growth plan, including new business identification and pitch efforts, as well as resource allocations that enhance the Company’s success. You will participate in strategic partnerships across our Holding Company network, and you will play an active role as a coach and mentor to junior colleagues to secure their professional growth and enable the Company to continue to promote from within and retain key talent. 

What You Will Do:

• Lead the development, communication, and implementation of HCP promotional accounts by driving effective strategic growth strategies to align and advance client and business initiatives and revenue objectives
• Be an ambassador for HCG, engaging in broader thinking, recommending and leading internal meetings/training/task forces to better the entire company, and driving client business
• Own business component, strategic, and financial relationships across clients and hold responsibility for external/internal relationships and resolutions
• Proactively and continuously propose new business and new ideas to clients to expand business offerings through organic growth strategies
• Participate in new business pitches and RFP development
• Perform overall account analysis and act to enhance profitability through operational changes, staffing changes, client renegotiations
• Proactively and independently own financial forecasts, revenues, profitability, and growth of accounts 
• Direct and manage account staff, overseeing execution of all account initiatives from inception through completion
• In partnership with HR, own full career path guidance, recruiting, staffing, capacity planning, and retention strategies, including career development and talent mapping

Requirements:

• Degree in life science or degree in liberal arts, marketing or communications, with a strong appreciation for HCP promotion and pharmaceutical marketing
• 8+ years of pharma/healthcare agency experience, working in professional HCP promotion (including both personal non-personal promotion) and promotional medical communications preferred
• Demonstrated understanding of brand messaging, working in a global to local market approach and congress engagement strategies
• Ability to partner with creative to deliver compelling work (write creative briefs, evaluate creative, etc.)
• Comprehension of medical terminology  
• Extensive experience with MLR reviews and requirements; Able to evaluate content for approvability
• Availability and willingness to travel
• Strategic acumen and consultative client management experience
• Previous success leading client business coupled with prior supervisory experience and the ability to motivate others to attain goals

BENEFITS WE OFFER:

• A competitive compensation package
• Paid annual vacation, holiday and sick time off
• Training and mentoring opportunities through programs such as Omnicom University  
• Dedicated career development and mobility/growth opportunities  
• Comprehensive health plans, including medical, dental and vision
• Competitive 401(k) investment options
• Employee stock purchase plan
• Life insurance
• Commuter benefits
• Employee referral awards
• Employee Assistance Program
• Tuition reimbursement
• Retail and entertainment discounts and benefits available
• A rewarding workplace and a fun team environment

This position requires a hybrid (at least three days in the office each week) work schedule and must be based out of our New York NY, Stamford CT, or Philadelphia PA office. Fully remote work is not an option.

If there is anything in this ad that appeals to you, but your experience doesn’t match the criteria, please get in touch with us anyway as we’d love to hear from you.

The salary range for this position is $145,000 - $225,000. This range represents the low and high end of the salary someone in this role may earn as an employee of the Healthcare Consultancy Group in the United States. Salaries will vary based on various factors, including, but not limited to, professional and academic experience, training, responsibilities of the position, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. HCG reserves the right to modify this pay range at any time. If your requirements fall outside of this range, you are still welcome to apply.

The Healthcare Consultancy Group is an Equal Opportunity Employer. We welcome all applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.