VPC Practice Manager (NY)

Nice to meet you, we’re Vesta Healthcare

Vesta Primary Care “VPC” is one of Vesta Healthcare's divisions and specializes in primary care. We focus on older adults with long-term home care needs. Our practice serves patients in need of chronic care management, often home-bound, who benefit from a primary care provider who makes house calls. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of in-person and virtual care to provide primary care to our patients. 

We seek team members who are passionate about caring for older adults and collaborating with their caregivers to provide a team-based approach to care. Our team members are patient-centered optimists who always focus on doing what’s best for patients and their caregivers. Our team goes the extra mile to ensure tasks related to patient care are complete, timely and thorough. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things, like time with one another.

We’re looking to add to our team of experts who care deeply about our mission.  

Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our  healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play.  We strive to  continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like spending time with their grandkids)

The ideal teammate would be…

A Practice Manager who provides leadership for the New York VPC medical practice. This includes managing the New York Operations team, ensuring that patient related tasks are completed with efficiency and completeness. This role is a management function, which contributes to the overall health and success of the VPC practice by prioritizing both business needs and patient care. This role reports to the Director of Operations for VPC. 

The ideal teammate would be able to:

• Provide operational support leadership, with patients and primary care providers as priority customers.
• Manage customer service concerns, trouble shoots, performs service recovery
• Ensure productive and efficient schedules for the practice.
• Serve as a personnel manager for the Medical Assistant team, ensuring timely completion of patient related activities and adequate training.
• Prioritize achieving KPIs and is data-driven; addresses performance and builds workflows to best achieve KPIs in a timely manner.
• Serve as the “office coordinator” remote work settings; this includes managing mail, expenses and ensuring staff and necessary supplies to do their jobs.
• Manage and prioritize practice tasks to ensure that urgent needs are met by both the operations and clinical teams.
• Ensure the data integrity to enable accurate billing, patient enrollments vis a vis insurance coverage, accounts payable / receivable and processes are best addressed by the practice. 
• Analyze practice challenges and suggest strategies to address them; “manages up” to leadership as needed to help achieve outcomes of the practice. 
• Implement new workflows and processes in the practice; monitor performance and adherence to new processes.
• Lead with financial responsibility; ensures insurance eligibility for patients seen by practice and optimizes provider schedule
• Participate in growth-related activities, engaging with referral sources and promoting the practice.
• Ensure team adherence to compliance policies, procedures, and standards of conduct. 
• Cover and perform team duties within credentialed “scope of practice” as needed and required for practice success; provides “patient-facing” customer service as needed and estimated to be at least 50% of time.

Would you describe yourself as someone who has:

• An Associate degree required, Bachelor’s or Master’s degree preferred; healthcare-related specialization preferred (e.g. Healthcare Administration/Management, Public Health, Medical Informatics, etc)
• Credentials as a Medical Assistant, LPN or RN (required)
• The ability to be focused and productive while working from home with a private area in their home/workspace with a reliable internet connection (required)
• Bilingual in English/Spanish or Russian (preferred)
• A minimum of 2 years of management experience; preferably in healthcare (preferred)
• Experience in startup or early market entry environment (preferred)
• Knowledge and understanding of electronic medical records 
• The ability to multitask under pressure; ability to prioritize multiple tasks with value on both patient care and business growth
• Is eager to solve problems and develop sustainable solutions
• A growth mindset
• The ability to participate in active troubleshooting 
• The ability to lead with both optimism and pragmatism. 

In addition to amazing teammates, we also offer:

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms membership and classes
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Accident insurance, hospital insurance, and critical insurance
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with up to 4% match

Pay range is $75,000-$80,000 annually. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!
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