VP, Treasury - Payments Product Manager

Job Description:

Role Summary/Purpose:

This role is for a Payments Product Manager with our Payment Hub program.  The Payment Hub is a collection of systems and activities that support SYF’s Treasury Services processes (ACH, Wires, Account Validation, Workflow tools, etc.).  The ideal candidate will have a strong Agile project management background with a focus on Treasury/ACH products and processes and proven track record of representing the business, leading a cross-functional project team, and delivering projects on time and within budget.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Act as subject matter expert for owned product(s) with deep product expertise including but not limited to features, functionality and customer journey.

• Execute and help develop the product roadmap.  Manage, prioritize, and track implementation of features within the program backlog.  Ensure work focuses on features with maximum value that are aligned with product strategy and aligns with enterprise goals and vision.

• Collaborate with subject matter experts across the enterprise to document current and future state payment processes, set product vision, identify business requirements and define acceptance criteria. Facilitate process mapping sessions as needed.

• Actively collaborate with scrum teams to clarify business requirements, remove roadblocks and gain alignment around feature or product strategy.

• Oversee user acceptance testing, set the quality standard for delivery and develop test plans.  Participate in team agile ceremonies to validate quality, document testing outcomes and provide feedback to improve team processes.

• Lead and execute change management strategies across the value chain including product release plans and set expectations for delivery of new functionalities.

• Align with critical partners such as Operations, Technology, Accounting, Compliance, Risk and audit and others to identify and document deliverables, dependencies, and risks.

• Lead program updates and prepare program status updates.

• Support the research, analysis and business case development for new products or components including feasibility, costs, best practices, market capabilities and other impacts.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's degree OR in lieu of degree; high school diploma/GED and 8+ years of Product Management experience

• 4+ years Product Management or related experience

Desired Characteristics:

• Experience with Synchrony’s payment products and processes

• Experience in the banking/credit card industry

• Experience with ACH transactions/Treasury systems

• Experience with the Agile SAFe framework, acting in the Product Manager role

• Ability to develop strong working relationships across Synchrony and able to influence others and build consensus across varying business needs

• Experience communicating moderate to complex ideas, issues and designs in ways that are clear and easy to understand

• Ability to synthesize disparate and/or complicated requirements into cohesive product features

• Experience partnering with technical and functional teams to develop and sustain applications

• Ability to thrive in a cross-functional, distributed team and virtual environment

• Track record of creative problem solving, innovation and analytical thinking

• High energy, self-motivated, with strong communication skills (verbal and written)

• 3+ years of experience leading software development projects

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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