VP Operational Excellence - West

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Vice President, Operational Excellence is responsible for the efficient, professional and profitable operation of the food service operations providing oversight for all Hospitality accounts in the West Region.  This individual closely partners for the SVP and  responsible for overseeing and driving company-wide initiatives to optimize operations, improve efficiency, reduce costs, and enhance overall performance by implementing strategic operational excellence methodologies across all aspects of the F&B business, including production, distribution, and service delivery.  This role works closely with the Regional Vice Presidents and District General Managers to mentor and train, and reports directly to the Senior VP of OVG Hospitality, West.

This role will pay a yearly salary of $200,000 to $225,000 and is bonus eligible.

Benefits for FT roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until May 23, 2025.

Responsibilities

• Leading operational excellence programs:Developing and executing comprehensive strategies to identify and eliminate waste, streamline processes, and improve quality across the entire F&B value chain.  
• Performance analysis and reporting:Monitoring key performance indicators (KPIs) related to operational efficiency, cost control, and customer satisfaction, providing actionable insights to leadership teams.  
• Cross-functional collaboration:Working with various departments like production, procurement, logistics, sales, and marketing to align operational goals and ensure smooth integration across functions.  
• Continuous improvement methodologies:ata-driven approaches to identify and address operational bottlenecks.  
• Talent development:Coaching and mentoring operational leaders and teams to foster a culture of continuous improvement and excellence.  
• Change management:Facilitating organizational change initiatives to adopt new operatioDnal practices and technologies.  
• Cost optimization:Analyzing cost structures and identifying opportunities to reduce expenses while maintaining quality standards.  
• Technology implementation:

Qualifications

• MA or MS; BA or BS with business-related major. 
• Minimum of 15 years in Food Service/Hospitality, in positions of growing responsibility
• Minimum 10 years management experience in food-related or concessions industry.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Strong relationship building skills mandatory for client relations.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.
• Experience working in a Union environment required.
• Arena and Stadium experience required.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.