VP of Operations - (Financial Services)

About Invisible

Invisible is the operations innovation company transforming how companies are built and run.

We are a tech-enabled service providing solutions to the world’s most complex business problems. Driven by our proprietary process orchestration platform, we seamlessly integrate advanced AI and automation with a global network of thousands of experts. This powerful combination delivers new capabilities and eliminates barriers to execution for our clients, unlocking unprecedented efficiency, scale, and growth opportunities.

What You’ll Do

The VP of Operations (Financial Services) will build out and lead operations and client delivery for our Financial Services vertical. You will be collaborating across the organization—including with Growth, Marketing, and Product—to develop industry-specific strategies and offerings for our Financial Services clients and to facilitate new discovery and implementation. You will be building and scaling a new operations team that is responsible for the end-to-end customer experience, as well as driving ongoing profitability, efficiency, and scale of our operations. Within the Financial Services vertical, our priorities are broad and diverse, with clients ranging from Private Equity, to Hedge Funds, FinTech, Banking, and Insurance.

• Leadership of Large, Complex Operations: Set the vision and strategy for the Financial Services Operations team, and manage a team of hundreds (Directors, Managers and Analysts) through the production and delivery of unique and highly nuanced processes. Ensure the Operations team scales to meet company expansion goals, by overseeing the hiring, staffing, and development of sizable teams. Set goals/KPIs for teams to manage strategic objectives and client processes excellently.
• Strategic Client Management: Partner with new and existing customers on both strategic and tactical levels, working with them to define their needs, map their processes, and ensure our work is achieving their goals. Serve as a strategic point of contact and escalation point for clients. Drive strong, profitable relationships.
• Business Savvy & Systems Thinking: Iterate on the design of our processes, driving the prioritization of upgrades across AI, automation, and human talent. Be relentlessly curious, creative and proactive in implementing solutions to critical issues. Seek cross-cutting improvements to systems to improve the team. Drive cross-organization change management.

What We Need

• More than 5+ years of experience in operations management in a client-facing capacity; proven track record delivering exceptional service as a consultant or strategic partnership. Excellent communication skills, both verbal and written. 
• Strong …