VP, Identity Integrations and Operations

Job Description:

Role Summary/Purpose:

Synchrony’s identity governance and technologies organization provides centralized control solutions ensuring security and compliance to the authorization, certification and termination of access for Synchrony’s workforce and third parties. Leadership of Synchrony’s identity governance platforms is critical to the security, confidentiality, and availability of systems. The VP, Identity Integrations and Operations will lead a fully remote global team of engineers and analysts responsible for integrating and operating Synchrony’s identity governance platforms.  As the integrations and operations product owner and a key thought leader, this individual will set and execute the strategy ensuring these critical services are resilient, robust, and scalable to support the current and future demands of Synchrony employees and third parties.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

The ideal candidate for this role will embrace the exciting blend of technical expertise, program management, and leadership that is required to be successful.

Specifically:

• Provide integrations, quality assurance and operations product ownership and team leadership for Synchrony’s identity governance platforms, including SailPoint Identity IQ and SailPoint Non-Employee Risk Management (NERM).

• Partner with peers to advance the product vision by creating business cases that support, quantify, and prioritize product initiatives that deliver the highest value.

• Create and maintain secure authorization coding standards, design patterns and playbooks.

• Provide leadership and oversight to deliver timely identity governance application integrations and platform improvements based on security and business needs.

• Lead a 24/7 team ensuring highly available and secure operations for identity governance services, resolving incidents, requests and problems within SLA.

• Drive operational excellence in Identity Governance integration, quality assurance and operations processes, leveraging OKRs and KPIs presented to Synchrony’s IAM subcommittee.

• Define and prioritize a backlog of work including the creation of agile features and user stories.  Be data-driven in prioritizing features and quality improvements, interacting closely with stakeholders and customers to be their voice when evaluating day-to-day decisions.

• Execute system configuration management, vendor management, incident management, problem management, change management and critical business continuity for identity governance services. Conduct assessments of risk, cost and return on investment scenarios and impact.

• Enhance and maintain oversight to Synchrony’s authorization policies, standards, controls and metrics.

• Maintain deep hands-on technical knowledge of Synchrony’s application authentication and authorization architecture.

• Understand and implement leading authorization industry trends, proposing strategies to continually increase Synchrony’s authorization security and user experience.

• Develop and maintain value driven business relationships through effective needs analysis, program management, customer service and problem resolution. 

• Champion identity governance services by advising other business and technology teams on product capabilities.

• Attract talent to the identity and access management team through promotion of our identity technology and governance services, while providing ongoing coaching and mentorship to the identity governance team continuously improving their knowledge, sustaining a continuous learning culture.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• BS/BA in Computer Science / other Technical degree or Business Management and 6 years of IT experience or in lieu of degree High School Diploma/GED and 10 years of IT experience.

• Minimum of 5 years of experience leading integrations and/or operations with identity governance platforms (e.g. SailPoint, Saviynt, Omada) within a highly regulated environment.

• Minimum of 5 years of experience leading remote and global teams.

• Strong understanding of industry standard authentication and authorization protocols and technologies.

Desired Characteristics:

• Proven record of designing, building, and administering 24/7 identity governance service infrastructures and enterprise services.

• Demonstrated program leadership, facilitation, and customer service experience.

• Experience as a Scrum Product Owner with familiarity of the Scaled Agile Framework (SAFe) leveraging Jira.

• Working knowledge of NIST, FFIEC, SOX and PCI authentication standards and guidance.

• Experience with deploying large and complex projects engaging multiple business units and control functions

• Strong commitment to providing outstanding customer experiences.

• Self-starter with a strong sense of urgency and can-do attitude with the flexibility to change directions quickly.

• Superior written and verbal communication skills with a demonstrated ability to lead others through change.

• Experience with the process of creating, maintaining and reviewing operations process & end user training documentation.

• Strong analytical and clear-thinking skills

• Working knowledge of ServiceNow, Okta and Delinea Secret Server.

Grade/Level: 13

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: