VP, Head of Infrastructure and Engineering

Company Description

The Company

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

The VP, Head of Infrastructure and Engineering is responsible for the implementation and operations of all technology infrastructure which includes Service Desk, desktop support, network, WAN, server services, file stores, routers, firewalls, Azure and other cloud services, M365, SharePoint, mobile\landline\VOIP telephony, ITSM Platform, etc. This position is operationally responsible for ensuring the security, availability, integrity, and confidentiality for IT infrastructure.  The VP, Head of Infrastructure and Engineering is responsible for both build and run and will partner closely with our Strategy and Architecture, Applications, and Cyber Security teams.  We are a cloud-oriented organization, and our infrastructure is predominately cloud based.

Job Description

• Reporting to the Chief Information Officer, leads the technology infrastructure strategy, roadmap, and execution for the enterprise.
• Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement. 
• Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations. 
• Development and implementation of mature Infrastructure service management processes.
• Conducts product and vendor evaluations ensuring best in class technologies and partners 
• Works closely with and manages strategic vendor partner relationships. Setup and run the Governance with the partners.
• Build strategic relationships for creating value for the organization.
• Participate in the formulation of the company's enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business. 
• Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting. 
• Experience with comprehensive disaster recovery architecture and operations, highly available network architecture and supporting SAAS implementations.
• Closely manage Infrastructure budget.
• Leadership for delivery of 24/7 service operations and KPI compliance. 

Qualifications

• 15 years of work experience with a BS/MS in Computer Science / Computer Engineering, Science or Math, or at least 12+ years of experience with an Advanced degree (e.g., Masters/MBA)
• Professional Level English fluency both verbal and written
• 12+ years IT Infrastructure experience
• 10+ years leadership experience
• 5+ years experience leading remote teams, including outside of the US.
• Clearly demonstrates the ability to independently and rapidly transform a complex business need from an initial concept or vaguely defined requirement into a well-articulated plan with clearly scoped technical deliverables and well-established timelines, demonstrates capability to align effectively with business stakeholders, superior tactical execution, and strategic planning capabilities
• Demonstrates the ability to regularly drive the conception and development of extremely high-quality deliverables to completion on schedule with minimal guidance, input, and supervision; lucidly and concisely communicates plans and strategies, experience with end-to-end project management
• Operates effectively with many stakeholders throughout the business.  Easy to business with.  Effectively negotiates commitments in a manner that respects business priorities and provides context around costs, risks, and workable timelines.
• Experience in an acquisitive organization.  Effectively supports the timely onboarding of relevant infrastructure within the acquisitions.
• Demonstrates clear thought-leadership and the ability to guide projects and teams toward solutions; asks and answers ‘what is the next step?’ without input; leads through expertise over requiring leadership, finds solutions
• Demonstrated success leading a direct team in a rapidly growing organization
• Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor
• Demonstrated experience leading an organization through significant change
• Experience leading both build and run
• Extensive experience with Azure and the Microsoft infrastructure stack including O365
• Experience defining and implementing ITIL processes
• Experience in global organization / multi-country environment
• Experience with regulatory compliance issues, as well best practices in application and network security
• Highly collaborative with a high level of attention to detail

Other 

• Travel minimal
• May be fully remote (high-speed stable internet and quiet working environment required) or based in Medellin Colombia or Mexico City

Physical and Mental Job Qualifications

• Prolonged periods of sitting at a desk and working on a computer. 

Some of the Benefits We Have Include

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely, when needed
• Flexible Time Off policy
• Medical, Dental, and Vision Insurance
• 401k Match
• Commuter Benefit

A reasonable estimate of the salary range for this role is $180,000 - $225,000. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, scope of role, management responsibility, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.

Please explore what we’re all about at www.jsheld.com.

EEO and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you are an individual with a disability and would like to request for a reasonable accommodation, please email jobs@jsheld.com and include “Applicant Accommodation” within the subject line with your request and contact information.

#LI-DS1

Additional Information

All your information will be kept confidential according to EEO guidelines.