VP, Credit Card Operations Manager (Remote)

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $115,000.00 and $155,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

SUMMARY:

Reporting to Executive Director, Deposit and Lending Operations, this position offers the candidate the opportunity to build a credit card operation from the ground up, as it builds to its product launch. Initially, while pre-launch, the position will focus on tasks related to the operational build and implementation. This will include:
Vendor onboarding and management.

• Creating process, procedures, and controls related to Servicing, Money Movement, Payments, Disputes, Settlement, and Card Production.
• UAT testing.
• Building a scalable operation.

Post implementation, the position pivots to running the operation they have build in a safe, secure, customer focused, and efficient manner consistent with bank standard and culture. In alignment with these goals, the successful candidate brings a broad range of skills and experiences to the position. Successful experience with launching card programs and with payments are a must.    

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Senior Operations leader and point of contact for Operational Target Operating Model.
• Successful risk manager with domain experience in risk and effective controls with credit cards.
• Operational process owner.
• Strong subject matter expert and tester.
• Team builder.
• Money Movement/Payments expert.

POSITION SPECIFICATIONS:

• Bachelor's Degree.
• 7+ years of card experience. 
• 3+ years implementation experience.
• 5+ years money movement and payments experience (ACH accredited preferred).
• Previous experience building a high performing bank operations function desired.
• Excellent analytical skills. Ability to see the issue before it is an issue.
• Highly proficient PC skills including MS Excel and Word
• Must be able to plan and monitor activities according to priorities and multi-task.
• Ability to work independently within the scope of responsibilities for the position and complete assignments in a timely manner

EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.