Virtual Triage RN

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES: 

• Review provider inboxes and schedule appointments

• Review medication refill requests and determine need for urgent renewal

• Respond to portal messages

• Triage patient calls to assess the severity of a patient’s condition

• Obtain/review relevant medical history

• Direct patient to the most appropriate level of care based upon the information provided (advise patient to seek emergency treatment, schedule an appointment for the patient with the primary care provider, APP or specialist, or recommend over the counter treatment for basic symptom management)

• Communicate status of the patient to appropriate/affiliated provider or specialist

• Educate the patient/family on disease or symptom management

• Review labs/imaging for critical values and communicate findings with provider in a timely manner

• Administer vaccines and medications

• Manage the clinical functions and support the department in the absence of the Associate Clinical Manager

• Administer tests/procedures/treatments- EKG, nebulizer, urinalysis, urine cultures, rapid flu/strep/covid, throat culture/nasal swab, urinary catheterizations

• Assist physicians as needed with clinical procedures

• Knowledgeable of MA/LPN workflow

• Knowledgeable of vaccine schedules, medications, drug calculations

• Assists the manager with analyzing reports, gaps and recommends opportunities for improvement

GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS:

Education/Certifications/Licenses: 

• Associate Degree required; BSN preferred

• NY current state licensure as a RN

• Adult internal medicine experience required

• BLS Certified

• Completes competency skill checklist within first 3 months.

• Excellent interpersonal and communication skills, both written and verbal

• Strong computer skills, EMR experience strongly preferred

• Ability to multi-task

•  and handle desktops of more than 1 provider

Performance Standards for Specialty Knowledge, Skills & Abilities:

• Prior medical office experience

• Excellent customer service skills

• Ability to plan, prioritize, and complete delegated tasks in a reasonable span of time

• Strong in both verbal and written communication

• Strong knowledge of EMR, computer programs, and good typing skills

• Excellent data entry skills

• Knowledge of Excel a plus

• Bilingual Spanish a plus

• Completes competency skill checklist within first 3 months

• Remain fully and appropriately accessible during scheduled work hours

• Report on-site to designated work location as necessary when requested based on business needs

• Communicate regularly and effectively with team members and manager

• Maintain professional remote office environment free of background noise or distraction when on calls or attending virtual meetings

• Comply with all company rules, policies, practices and instructions that would otherwise apply if working on-site at work location

• Maintain a safe and secure remote work environment and patient confidentiality at all times

Pay Range $41/hr to $55/hr

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position. 

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.