Virtual Member Experience Coordinator (Temp)
New York, NY or Remote
As a Member Experience Coordinator, you will support patients in their journey with Ro. You will answer questions to help them use and understand our platform and treatment offerings, and help them navigate their accounts, orders, and treatment plans. When necessary, you will also help triage patients to their healthcare team for any medical questions or assistance with their treatment plans.
Who are you? You are a team player and pride yourself on providing the very best in class customer service. You have a passion for assisting members with a ton of energy and zeal. You adapt quickly and enjoy working in a fast-paced environment.
This is a 6-month assignment with the potential to extend or convert to a full-time role, based on business needs.
Please note that as part of the application process, we do include some additional application questions. Your application will only be considered complete if you answer those questions.
Who are you? You are a team player and pride yourself on providing the very best in class customer service. You have a passion for assisting members with a ton of energy and zeal. You adapt quickly and enjoy working in a fast-paced environment.
This is a 6-month assignment with the potential to extend or convert to a full-time role, based on business needs.
Please note that as part of the application process, we do include some additional application questions. Your application will only be considered complete if you answer those questions.
What You'll Do:
- Respond to member inquiries across email and internal platforms, and able to support inbound/outbound calls as requested.
- Help with member onboarding, product education, and general troubleshooting across our website and mobile app
- Help troubleshoot issues with account management, shipments, and billing
- Be the eyes and ears of the patient, alerting the development and fulfillment teams of any technical issues that could potentially impact the patient experience. Your interactions with patients will be the basis of feedback that is delivered back to the rest of the company to continuously build on the patient experience
- Find creative, fun, and professional ways to deliver the best possible support for our patients
What You'll Bring to the Team:
- Experience in a remote/hybrid customer service role
- Ability to meet performance metrics by working efficiently and effectively.
- Desire to help patients solve complex problems
- Ability to think quickly, work autonomously, and de-escalate members
- Strong organizational skills and careful attention to detail
- Willingness to participate in ongoing learning and experience working in fast-paced environment
- Ability to maintain a calm, professional demeanor if members get escalated
- Relate to Ro’s mission
Bonus Points:
- Experience with Zendesk or another CRM tool
We're currently looking for the following availability:
- Sunday - Thursday OR Tuesday - Saturday
- Working hours - 7am - 330pm EST OR 1130am - 8pm EST
Job Profile
Regions
Countries
Fast-paced environment Medical Ongoing learning opportunities Potential for full-time
Tasks- Alert teams of technical issues
- Education
- Provide patient support
- Respond to member inquiries
- Support onboarding and education
- Troubleshoot account issues
- Troubleshoot issues
Attention to detail CRM Tools Customer service Healthcare Organization Organizational Performance Metrics Problem-solving Remote work Triage Troubleshooting Zendesk
Experience1-3 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9
Remote Jobs in North America
Remote Jobs in Europe
Remote Jobs in Asia/Pacific
Remote Jobs in South America
Remote Jobs in Africa
Remote Jobs in Middle East
Full Time Remote Jobs
Part Time Remote Jobs
Internship Remote Jobs
Contract Remote Jobs
Temporary Remote Jobs
Freelance Remote Jobs
Mid-Level Remote Jobs
Senior-Level Remote Jobs
Entry-Level Remote Jobs
Exec-Level Remote Jobs
Lead-Level Remote Jobs
Remote Designer Jobs
Remote Engineer I Jobs
Remote Assist Jobs
Remote Coordinator Jobs
Remote Platform Jobs
Remote Contract Jobs
Remote Assistant Jobs
Remote Project Manager Jobs
Remote Technician Jobs
Remote Hybrid Jobs
Remote Marketing Manager Jobs
Remote Program Manager Jobs
Remote Admin Jobs
Remote Analytics Jobs
Remote Strategy Jobs
Remote Scientist Jobs
Remote Application Jobs
Remote Engineer II Jobs
Remote Customer Success Jobs
Remote Counsel Jobs
Remote Jobs with PHP > 280K in Salary
Remote Jobs with EUR > 100K in Salary
Remote Jobs with CAD > 140K in Salary
Remote Jobs with GBP > 140K in Salary
Remote Jobs with GBP > 160K in Salary
Remote Jobs with EUR > 120K in Salary
Remote Jobs with CAD > 160K in Salary
Remote Jobs with GBP > 180K in Salary
Remote Jobs with GBP > 200K in Salary
Remote Jobs with GBP > 240K in Salary
Remote Jobs with GBP > 220K in Salary
Remote Jobs with PLN > 80K in Salary
Remote Jobs with PLN > 40K in Salary
Remote Jobs with PLN > 60K in Salary
Remote Jobs with CAD > 180K in Salary
Remote Jobs with PLN > 100K in Salary
Remote Jobs with PLN > 120K in Salary
Remote Jobs with PLN > 140K in Salary
Remote Jobs with EUR > 140K in Salary
Remote Jobs with PLN > 160K in Salary