Virtual Intake Registered Nurse

Twin Health 

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. 

Working here  

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity 

Join us in one of our most critical member-enrollment roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. Unlike most traditional intake coordination roles, which include evaluating for specific medical services and referrals, the Twin intake RN oversees and guides the clinical enrollment process for members and helps determine placement in the most appropriate member program according to eligibility requirements

As an Intake RN at Twin you make a difference in people's lives every day by helping members activate in Twin programs, and partnering across care teams.

This job is a great fit for you if you have expertise working with protocols, decision trees, intake or triage are highly motivated, energetic, and focused on  enhancing the quality of healthcare. You have demonstrated the ability to work collaboratively with an interdisciplinary care team in the adoption of new technologies to coordinate care, engage in shared decision making, and achieve successful outcomes. You are comfortable leveraging data in observing trends and developing corrective action plans to support the transformation of member lives. 

Join Us

This is an exciting role for a Registered Nurse with a diverse healthcare systems background. Join us to use your finely-tuned skills in assessing physical and psychological-social needs. You will support a dynamic care team in identifying member goals, health priorities and learning opportunities. This will include utilizing motivational interviewing techniques and designing interventions with members to build engagement and improved health outcomes. Other skill set considerations include ability to work efficiently and with competing priorities, comfort with technology and data, as well as employing knowledge of care management principles. 

This role will report to a nurse manager and work within a team pod structure. A successful candidate for this role will be curious, collaborative and adaptable to member journey and team needs. You will be excited to jump into a day that may look a bit different than the day before, while making improvements along the way and building upon your highly-valued skill set. 

Responsibilities

• Reviews the member’s medical history, lab results and medications 
• Follows intake protocols, established standard processes and clinical assessment decision tree(s)
• Leverages resources to support intake reviews, including the enrollment dashboard, process trackers and assigned tasks
• Works in collaboration with a cross-functional intake team to help support members through the enrollment process 
• Demonstrates clinical assessment expertise, may have triage expertise, along with a positive customer service delivery approach with external and internal users
• Utilizes well-developed problem solving and teamwork to accomplish daily outputs 

Cross-functional coordination

• Provides initial clinician point of review and escalates to the Twin provider if further assessment for program enrollment is required
• Collaborates closely with team colleagues including nurses, health coaches, providers, and operations teams to drive a seamless experience for members
• Exhibits sound nursing judgment in decisions involved in the coordinating of multiple, complex tasks and communication across team(s)
• Supports communication with members, among the intake team and across the care team, including clinical operations leaders 
• Provides timely responses and feedback to colleagues regarding member care 

Maintenance of Quality Care 

• Serves as a role model, demonstrating effective patient care, leadership, and professional behavior
• Acts as a clinical resource through provision of member enrollment coordination of care, and helps develop and maintain patient care standards, standard processes   
• Strictly adheres to Standard Operating Procedures for member management and escalations
• Leverages the nursing processes to triage member alerts and inquiries
• Contributes to the development and improvement of clinical care that enhances cost effectiveness while ensuring quality care
• Participates in on-going education and performance improvement activities

Management of Resources 

• Identifies and implements an efficient approach to work that is standardized and enhances productivity
• Documents and updates clinical notes, entries and member communications
• Utilizes and leverages tools to support work (i.e. Text Expanders, data trackers, clinical control centers, systems and platforms, etc.)
• Organizes accurate records and maintains confidentiality according to federal law and Twin policies
• Additional duties as assigned

Qualifications 

• Currently active and unencumbered compact RN license with additional state licenses preferred
• Minimum 4 years of nursing experience in various healthcare systems such as hospitals, Federally Qualified Health Care centers, ambulatory care environments (primary care, internal medicine, family practice, surgical/multi-specialty), health payor systems (case management)
• Experience preferred in one or more of the following areas: Triage/intake, case/care management, value-based care, population health, care coordination 
• Required, BSN or MSN from accredited school of nursing 
• Skilled in motivational interviewing and driving behavior change
• Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care
• Demonstrated ability to manage large caseloads and effectively work in a fast paced environment
• Proficient with simultaneously navigating the internet and multi-tasking with multiple electronic documentation systems and business tools (Google, Slack, etc.)
• Comfort with ambiguity and change
• Experience in a high-growth, or other quickly changing environment
• Professional telephone and video skills 
• Self-motivated and results-focused 
• Client service excellence
• Quick learner who integrates new knowledge
• Organized and detail-oriented 
• Ability to handle competing demands with diplomacy and enthusiasm
• Ability to work collaboratively with clinical infrastructure and hierarchies
• Excellent time management and ability to prioritize work assignments
• Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases
• Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases. 
• Bilingual, fluent in Spanish preferred

Compensation and Benefits  

The compensation range for this position is $80,000-$85,000 annually. 

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan