FreshRemote.Work

Vice President, Operations, NA - Remote - GA

About Vantage Data Centers


Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department

The Site Operations Department is responsible for the overall health and wellbeing of all mechanical and electrical systems, building maintenance, customer service and performance of all data modules at each campus. The teams are staffed 24 x 7 on site with Critical Facilities Engineers (CFEs) on each shift. These teams are the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the general health of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track needed work, each campus Site Operations department leads all preventative and corrective maintenance on-site for our campuses located throughout North America. Our culture expects and rewards operations teams that engage directly with the customers and the facility infrastructure. These teams do most of the work themselves versus calling out constantly to vendors. As a result, we provide superior service that is faster and more cost effective. We validate that service through transparent reporting on all key performance metrics gives the customers the ability to focus on their operations without having to handle the performance of the facilities.

Physical Security Department

The Security Department for Vantage Data Centers is very hands on. In most cases, we specify, purchase, configure and maintain all physical security networking, software, and server hardware. We also work closely with partner VARs to learn about the latest technology changes so that we can make informed purchase decisions. We are always looking for ways to strike the best balance between technology, performance, and cost. Vantage Global Physical & Informational Security Department also participates in designing each of our new data center building’s security infrastructure. If you like getting into the details and helping to design, build and maintain Security infrastructure in a modern data center, then come work at Vantage.

Position Overview

With expansion to ten campuses in the US and Canada, and additional planned expansion, it remains critical to maintain a consistent customer experience across all campus environments as well as take advantage of scale as Vantage continues to grow. The VP, Operations will be responsible for the overall site operations and physical security at each of our North American campuses. The team will consist of sub-region Senior Directors, Campus Directors, Security Managers, Building Managers and multiple CFEs across all shifts.

The successful candidate will lead an organization of incredibly talented Senior Directors, Directors, Managers and Facility Engineers that have built a stellar operations reputation with our customers and the industry. You will be responsible for the overall workflow of all campus activities across our portfolio insuring that the same exceptional service is provided to our customers regardless of which campuses they choose.

At Vantage we believe steel sharpens steel. The VP, Operations will drive continued improvement by measuring metrics and KPIs consistently across all facilities and looking for best in class processes/performance which can then be shared across campuses improving the entire team and getting results that insure 100% uptime and delight out customers. This position will drive the development of additional and/or improved standards from maintenance to budgeting to help with our overall scaling efforts.

As we continue to expand, the VP, Operations will peer with our Design, Engineering & Construction teams to assist with ways that can improve our construction costs without sacrificing maintainability of the facilities or site availability.

Essential Job Functions

  • Oversee the management and administration of the site operations and physical security functions at all North American properties with the objectives of safely and effectively operating machinery and building systems, and leading the physical security functions and equipment onsite

  • Lead a team of sub-regional Senior Directors and Directors responsible for all MEP activities, physical security, unplanned emergency events and overseeing the implementation of capital construction projects and upgrades at all NA facilities.

  • Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for all Vantage Data Center facilities.

  • Encourage and champion a team-oriented environment through positive feedback.

  • Implement key initiatives and process improvements to drive desired outcomes across the organization such as the implementation of Service Now FSM, time tracking integration between tools, and implementation of automation, machine learning, and AI.

  • Holds teams accountable on preventive/corrective maintenance of facility equipment, critical and non-critical alike.

  • Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently.

  • Responsible for ALL Key Performance indicators reporting internally to the Site Operations and Physical Security teams and to the executive team.

  • Create annual operating expense budgets and capital expenditures.

  • Continuously monitor and update monthly forecasts to meet and exceed budgets and financial NOI targets.

  • Demonstrate the ability to understand the engineering design and operational aspects of the base building systems and security systems, and can recognize system performance deficiencies and respond to operational and emergency situations.

  • Partner with the Reliability Engineering team to identify and remediate risks and ensure successful commissioning activities enabling turnover to production of new facilities without outstanding issues.

  • Develop relationships with vendors and service providers to ensure the timely delivery of goods and services. Partner with Vendor Management and Procurement departments to negotiate contracts and agreements, and monitor vendor performance.

  • Develop inter-departmental relationships across the organization to understand the roles & responsibilities of each department, exchange information, align on goals and objectives, and partner on improvement needs.

Duties

  • Responsible for the day-to-day operations of our North American Data Center Operations.

  • Using your knowledge of the systems in place coupled with performance data collected, evaluate performance of systems and suggest cost effective improvements to improve service and operating efficiency.

  • Working with your peers and the SVP of Operations, determine appropriate team performance goals and lead those to completion.

  • Evaluate and run performance evaluations for your team. Seek out guidance from others and provide feedback and coaching to lead individuals as well as the team.

  • Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected life.

  • Organize administrative functions related to site operations and physical security, such as a work orders and maintenance activities, budgets, ordering supplies, etc.

  • Working with Finance and Management, participate in the preparation of operational expenses and capital portions of the budget.

  • Responsible for ensuring that major projects performed at the campuses are properly planned, implemented and closed out in accordance with best current practices in our industry.

  • Develop and maintain elite customer service for all Vantage customers

Job Requirements

  • Bachelor's degree or equivalent experience in an Engineering field is highly desired, but not required. Minimum High School diploma or GED equivalent.

  • 10+ years of experience in facility/plant engineering and maintenance supervision.

  • 10+ years of direct managerial experience and strong interpersonal skills.

  • Consistent track record of excellent internal and external customer service.

  • Ability to communicate well in both oral and written reports.

  • Proficiency in MS Office, Outlook, Word, Excel and building automation systems.

  • Travel required is expected to be 50%, but may increase over time as the business evolves.

Additional Information:

  • This role is based in Alpharetta, GA.

  • Salary Range: $225,000 - $275,000 Base + Bonus

  • This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

  • Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.


Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

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Job Profile

Regions

Asia/Pacific North America

Countries

Canada United States

Skills

Critical Facilities Engineering Customer service Physical Security Networking Security Infrastructure Design

Tasks
  • Engage directly with customers and facility infrastructure
  • Ensure consistent customer experience across all North American campuses
  • Lead organization of Senior Directors, Managers, and Facility Engineers
  • Manage overall site operations and physical security
  • Oversee preventative and corrective maintenance
Timezones

America/Anchorage America/Chicago America/Denver America/Edmonton America/Los_Angeles America/Moncton America/New_York America/Regina America/St_Johns America/Toronto America/Vancouver Pacific/Honolulu UTC-10 UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9