Vice President of Client Success - United States
Vice President of Client Success
The Vice President of Client Success will be a key leader in our organization, responsible for building and guiding a high-performing Client Success team that ensures our clients are achieving their business objectives with Storable's products and services. This role requires a strategic leader with a strong track record of driving client retention and revenue growth for vertical SaaS organizations.
Location: Austin, TX, USA (Flexible/100% Remote)
What you’ll do every day:
- Develop and implement a standardized client success playbook that enhances client satisfaction, mitigates churn, and creates upsell and cross-sell opportunities; drives net portfolio growth.
- Lead and mentor a global client success team, fostering a culture of client-centricity, accountability, and high performance.
- Drive a culture of value creation within Client Success - establish a value framework within the team that is leveraged to impact client outcomes and satisfaction
- Separate market signal from noise, serve as the organization’s ‘eyes and ears’ on the market, acting as the customer voice internally at Storable
- Collaborate with Sales, Marketing, and Product teams to ensure alignment and execution of company strategies.
- Establish key performance metrics and goals for the client success team that align with company objectives.
- Regularly review client feedback and satisfaction to drive improvements in our products and services.
- Build strong relationships with all clients, regardless of size, ensuring a total client focus.
- Represent Storable to the industry, traveling as needed to events and trade shows (up to 25%)
What you need to bring to the table:
- Minimum of 15 years of experience in a client-facing role, with leadership and success across multiple companies - you have good pattern recognition
- Experience in a high growth, …
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Regions Countries SkillsClient Retention Client Success Communication Leadership Market Analysis Performance Metrics Relationship building Revenue growth SaaS Sales Strategic planning
Experience15 years
RestrictionsFully remote
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9