Vice President, Compliance - BetterHelp

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As Head of Compliance at BetterHelp, you’ll join a diverse team of credentialed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

Role Overview

The Head of Compliance will be responsible for developing, implementing, and overseeing a comprehensive compliance program from the ground up. This includes ensuring adherence to Medicare and Medicaid requirements, managing insurer compliance obligations, and addressing all federal and state healthcare regulatory requirements (including adherence to the Ryan Haight Act, DEA regulations, and state-specific telemedicine prescribing laws, as applicable). This leader will report to the General Counsel and work cross-functionally with Legal, Operations, Product, Engineering, and Clinical teams to integrate compliance into the company’s growth strategy.

Key Responsibilities

• Develop and implement a comprehensive compliance program that ensures adherence to Medicare, Medicaid, HIPAA, Anti-Kickback Statute (AKS), Stark Law, and other federal and state healthcare regulations.
• Develop and lead the company’s Medicare and Medicaid, Department of Health and Human Services (HHS), compliance efforts including provider enrollment, claims compliance, billing integrity, and fraud/waste/abuse (FWA) prevention.
• Oversee compliance with payer contracts, ensuring adherence to regulatory and reporting requirements set by commercial insurers, Medicare Advantage, and Medicaid Managed Care Organizations (MCOs).
• Monitor state-by-state telehealth laws and reimbursement policies, ensuring operational compliance across all markets.
• Serve as the primary point of contact with government agencies, auditors, and payers on compliance matters.
• Monitor and ensure compliance with federal and state laws related to e-prescribing and telemedicine, including the Ryan Haight Act, DEA regulations, and state prescribing laws.
• Develop policies and procedures for telehealth-based prescribing workflows, including controlled substances, ensuring alignment with state-by-state requirements.
• Track DEA registration and licensing for telehealth providers, ensuring renewals and requirements are met.
• Support the implementation of EPCS (Electronic Prescriptions for Controlled Substances) systems and compliance safeguards.

• Design and implement compliance policies, procedures, and training programs for employees and providers.
• Establish compliance auditing and monitoring processes to proactively identify and mitigate risks.
• Build a culture of compliance by integrating compliance awareness into company operations and decision-making.

• Work with the Legal and Finance teams to ensure accurate coding, billing, and claims submission for Medicare and Medicaid patients.
• Partner with Product and Engineering teams to ensure that telehealth platform features comply with federal and state regulations.
• Collaborate with Clinical Leadership to ensure provider licensing, credentialing, and telehealth practice guidelines are met.

Requirements

You must be egoless, value collaboration, and be ready to put in the hard work to accomplish whatever the job demands. The following things are also required for this position:

• 10+ years of compliance experience in healthcare, preferably in telehealth, digital health, health insurance, or value-based care models required.
• Deep expertise in Medicare and Medicaid regulations, including experience with provider enrollment, reimbursement policies, and fraud prevention required.
• Strong knowledge of Stark Law, Anti-Kickback Statute (AKS), False Claims Act, Ryan Haight Act, DEA regulations, state prescribing laws and other relevant healthcare laws required.
• Experience developing a compliance program from scratch in a scaling organization is highly preferred.
• Strong analytical and problem-solving skills with the ability to interpret complex regulations and translate them into actionable business practices required.
• Experience engaging with regulators, auditors, payers, and internal leadership on compliance matters required.
• Excellent communication skills, with the ability to educate and influence cross-functional teams required
• Bachelor’s degree required; JD, MBA, or CHC (Certified in Healthcare Compliance) certification preferred.

The base salary range for this position is $200,000- $240,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.