Vice President, Clinical Operations

Position Title: Vice President, Clinical Operations

Location: Remote, USA with preferred locations in SF Bay Area, Austin, TX, Chicago, Seattle, Denver, Atlanta, NYC or Boston, MA.

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

As VP, Clinical Operations, you will play a pivotal role in shaping Wheel’s clinical future. You’ll oversee key aspects of clinical operations, including quality assurance, regulatory compliance, and team management. You will lead the Clinical Operations team, establish key metrics, and ensure operational efficiency as Wheel continues to grow. The VP, Clinical Operations will also be responsible for the evaluation of medical practitioners; assessing clinical quality and ensuring quality of medical care and for quality assessment. The ideal candidate will have a strong clinical operations background, a strategic mindset, and collaborative work style. You will work closely with the Solutions, Product, Customer Success, Sales, Network Operations, and Finance teams to build and maintain a best-in-class clinical organization.

What You’ll Do

Clinical Leadership

• Provide leadership to the Clinical Operations Team. Oversee the strategic and the day-to-day activities of the team, including directing, coaching, and guiding individuals to implement departmental, divisional, and organizational goals. 

• Lead operations with a command of key performance indicators, leverage technology to optimize cost per unit / case, measure and report on the impact of clinical operations activities. 

• Evaluate performance of each team member and set goals within the context of the company’s policies and procedures. 

Clinical Operations

• Clinical Support Oversight: Manage and scale clinical support operations, ensuring effective, efficient support for Wheel’s clinical network.

• Client Relations: Serve as the point of contact for clients as needed, ensuring clinical operational alignment with client needs and expectations.

• Client Launch Management: Ensure the team manages the clinical aspects of client launches on time and with accuracy, including adherence to client-specific guidelines and regulatory requirements.

• Quality Assurance Oversight: Lead the development and execution of the Quality Assurance Program and chair the Quality Assurance Committee, ensuring clinicians adhere to Wheel’s clinical standards and …