Vendor Specialist, Amazon Luxury

Job Description:

Salary range: $50,000 - $65,000*

Who We Are:

Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. 

On its website and app, Saks offers an unparalleled selection of curated merchandise  across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Role Summary:

We are seeking a highly organized and proactive Amazon Luxury Stores Associate to support our retail business by managing inquiries from our Amazon Partner Team and supporting escalated customer concerns. You will contribute to a culture where every customer interaction reflects Saks’ commitment to providing a top-tier luxury experience. You work well independently, but thrive on partnering with cross-functional teams to ensure you remain current on policies and processes. In this role, you will act as the key liaison between our internal teams and Amazon, ensuring that all questions are answered promptly and accurately. Your ability to work cross-functionally, prioritize tasks, and communicate effectively will be essential in driving operational efficiency.

Key Qualifications:

Required Qualifications (Minimum Requirements):

• Proven experience in customer service, with an emphasis on resolving complex escalated cases.

• Proficiency in Amazon Seller Central or Vendor Central is a plus

• Ability to remain calm under pressure and manage challenging interactions.

• Ability to identify trends and see causes and consequences, identifying root causes.

• Demonstrates an ability to be well-organized, efficient and self-disciplined; managing own time and work tasks efficiently and in priority order.

• Strong organizational and problem-solving skills.

• Excellent written and verbal communication abilities.

• Effective in directing towards a solution or resource opposed to providing a simple answer

• 2+ years of experience in a servicing role or a customer focused function in a high growth, fast-paced

• environment

• Ability to work 40 hours, including weekends/holidays

Preferred Qualifications (nice to haves):

• Bilingual (English/Spanish)

• Bachelor’s degree or equivalent work experience

• Specialty / luxury retail experience

• Familiarity with Amazon Seller Central and/or Salesforce software

Role Description:

• Serve as the main point of contact for inquiries from the Amazon Partner Team.

• Quickly coordinate with internal retail teams to gather and provide accurate responses.

• Maintain detailed records of inquiries and responses to improve efficiency.

• Identify trends in questions and escalate recurring issues to management.

• Collaborate with multiple departments, including merchandising, logistics, and customer experience, to streamline communication.

• Ensure timely follow-up on outstanding inquiries to maintain strong relationships with Amazon partners.

• Stay up to date with Amazon’s policies, processes, and luxury retail best practices.

• Analyze customer friction points in order to provide feedback to internal partners

• Ad Hoc duties assigned by the manager

Your Life and Career at Saks:

• Exposure to rewarding career advancement opportunities

• A culture that promotes a healthy, fulfilling work/life balance 

• Benefits package for all eligible full-time employees (including medical, vision and dental). 

• An amazing employee discount 

At this time, we are not providing immigration sponsorship/support for this role.

Thank you for your interest in Saks. We look forward to reviewing your application.

Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.