Vendor Relations Administrator

The Vendor Relations Administrator supports the Vendor Relations Manager and the Claims Services Team in the onboarding, administration, and operational oversight of all Reliance Matrix claims vendor partners. This role collaborates closely with internal and external stakeholders for outsourced activities, projects and programs.

Duties and Responsibilities

• Create and maintain processes, forms, tools, and resources that assist in the execution of vendor oversight strategies.
• Facilitate onboarding and due diligence processes for new vendors
• Collecting and analyzing vendor data to identify trends, opportunities for improvement, and cost savings.
• Create, schedule, format, and maintain internal and external reporting needs
• Setup and conduct virtual and live meetings to facilitate internal training of vendor platforms
• Contract management including the creation, negotiation, and monitoring of contractual agreements with vendors.
• Manage user licensing and platform access for all vendor platforms including activation and deactivation of users as applicable
• Address internal administrative vendor escalations
• Provide subject matter expertise and support in the development and implementation of corrective action plans relating to vendor performance
• Ensures compliance with federal and state laws, as well as HIPPA by regularly reviewing vendor access to Protected Health Information (PHI) and/or Personal Identification Information (PII).
• Manage vendor billing and disbursements as well as tracking vendor payments against the budget.
• Monitor ongoing risk assessment to ensure vendor compliance with company standards
• Tracking and monitoring vendor deliverables and performance against contractual service level agreements
• Assumes additional administrative responsibilities as needed.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES, AND/OR RELATED EXPERIENCE

*or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience*

Required Knowledge, Skills, Abilities and/or Related Experience

•  Associate’s degree (AS/AA) required, Bachelors Preferred
• 1-2 years disability claims or related experience in the insurance industry preferred
• The ability to exercise good judgment in safeguarding confidential or sensitive information and adhere to high standards of confidentiality and honesty is required
• Excellent oral, written, and Interpersonal communication skills, required
• Customer service, time management, and project management skills required
• Advanced Excel knowledge required. Proficient with other Microsoft Office Suite products (Outlook, Word, Power Point) required
• 1 year or more of direct experience in contracting, including contract negotiation preferred
• Proven ability to work well in a high-visibility, public-oriented environment
• Ability to analyze information and make independent decisions

Ability to Travel: Up to 10%

PHYSICAL REQUIREMENTS

When used in the description below, the following terms are defined as:

“Occasional”: done only from …