Vendor Relations Administrator

Job Responsibilities and Requirements

The Vendor Relations Administrator supports the Vendor Relations Manager and the Claims Services Team in the onboarding, administration, and operational oversight of all Reliance Matrix claims vendor partners. This role collaborates closely with internal and external stakeholders for outsourced activities, projects and programs.

Duties and Responsibilities

• Create and maintain processes, forms, tools, and resources that assist in the execution of vendor oversight strategies.
• Facilitate onboarding and due diligence processes for new vendors
• Collecting and analyzing vendor data to identify trends, opportunities for improvement, and cost savings.
• Create, schedule, format, and maintain internal and external reporting needs
• Setup and conduct virtual and live meetings to facilitate internal training of vendor platforms
• Contract management including the creation, negotiation, and monitoring of contractual agreements with vendors.
• Manage user licensing and platform access for all vendor platforms including activation and deactivation of users as applicable
• Address internal administrative vendor escalations
• Provide subject matter expertise and support in the development and implementation of corrective action plans relating to vendor performance
• Ensures compliance with federal and state laws, as well as HIPPA by regularly reviewing vendor access to Protected Health Information (PHI) and/or Personal Identification Information (PII).
• Manage vendor billing and disbursements as well as tracking vendor payments against the budget.
• Monitor ongoing risk assessment to ensure vendor compliance with company standards
• Tracking and monitoring vendor deliverables and performance against contractual service level agreements
• Assumes additional administrative responsibilities as needed.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES, AND/OR RELATED EXPERIENCE

*or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience*

Required Knowledge, Skills, Abilities and/or Related Experience

•  Associate’s degree (AS/AA) required, Bachelors Preferred
• 1-2 years disability claims or related experience in the insurance industry preferred
• The ability to exercise good judgment in safeguarding confidential or sensitive information and adhere to high standards of confidentiality and honesty is required
• Excellent oral, written, and Interpersonal communication skills, required
• Customer service, time management, and project management skills required
• Advanced Excel knowledge required. Proficient with other Microsoft Office Suite products (Outlook, Word, Power Point) required
• 1 year or more of direct experience in contracting, including contract negotiation preferred
• Proven ability to work well in a high-visibility, public-oriented environment
• Ability to analyze information and make independent decisions

Ability to Travel: Up to 10%

                                          

PHYSICAL REQUIREMENTS

When used in the description below, the following terms are defined as:

“Occasional”: done only from time to time, but necessary when it is performed

“Frequent”: regularly performed; generally an act that is required on a daily basis

“Continuous”: typically performed for the majority of an employee’s shift

Sitting for prolonged periods of time, frequently standing, walking distances up to one mile, bending, crouching, kneeling, reaching, occasionally lifting 25lbs, extensive typing, picking up and holding small objecting and otherwise using primarily the fingers rather than the entire hand.  Employee is required to have visual acuity sufficient to perform activities such as preparing and analyzing data and figures; transcribing notes; viewing a computer terminal and extensive reading. Employee is required to have hearing sufficient to understand verbal instruction and answer telephones.  Reliance Matrix will provide qualified employees with a reasonable accommodation in accordance with applicable law.

CORE VALUES

• Collaboration
• Compassion
• Empowerment
• Integrity
• Fun

The above description reflects the general details considered necessary to describe the principle responsibilities and functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent to this job.

 

The expected hiring range for this position is $23.43 - $29.29 hourly for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

 

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