Vendor Management Analyst - Plano Market (Remote) - Remote, US

Auto req ID: 23417  
Title: Vendor Management Analyst - Plano Market (Remote)  
Job Function: Loss Mitigation  
Location: Remote 
Company: Harley-Davidson Financial Services  
Full or Part-Time: Full Time  

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that’s sufficient for completing their job remotely.

Job Summary

Under general direction, the Vendor Management Analyst (VMA) acts as a primary point-of-contact between the Company and its vendor partners. This position will be responsible for facilitating training, supporting, and monitoring our programs with vendor partners. The VMA acts as a liaison between internal cross-functional teams and vendors. The VMA works with process owners (internal and external) to maintain and improve performance through efficient and effective use of resources.  The VMA develops, distributes and audits reports to track vendor and/or process performance and assist in developing benchmarks for future project implementation.  The VMA also assists in evaluating and implementing champion/challenger strategies between competing vendors.

Job Responsibilities

• Direct oversight of vendors and counsel in support of the Replevin process. 
• Provides support for vendor partners as primary/initial point of contact, evaluates and resolves escalated accounts, provides training to integrate vendors into HDFS’ business model and culture to create a seamless experience for our customers.
• Makes recommendations to management regarding administrative fee reconciliation and vendor reporting process. 
• Responsible for establishing KPI’s related to vendor and counsel performance, creating functional and operational reports and dashboards to measure and monitor performance against KPI’s.
• Facilitate updates on a regular cadence to management providing essential information to manage the business; prepares and delivers vendor performance reviews to leadership and vendors. 
• Identifies opportunities for improvement between vendors and HDFS develops action plans with management for positive change. Recommends procedure changes to improve productivity and cost savings. 
• Responsible for the completion of tasks pertaining to legal matter filings including, but not limited to, the signing and/or notarization of affidavits and bonds.
• Responsible for completing special projects to drive strategic initiatives within and across the organization that require creativity and innovative ideas to transform status quo activities; works directly with internal cross-functional teams to explain and clarify business requirements, prioritize business requests, and review the status of work being performed. 
• Identify opportunities for improvement between vendors and HDFS and develop action plans with management for positive change. Investigates/resolves and/or implements solutions to work related problems, as required. May utilize tools such as Business Objects, Dun & Bradstreet and similar web sites to assist in the due diligence process.
• Uses effective time management to ensure customer service experience is satisfactory and meets expectations. 
• Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone’s responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures and to comply with all of them. 
   

Education Requirements

Education Specifications

High School/GED Required.

Experience Requirements

Required

• Typically requires a minimum of five years of related experience
• Driver of continuous improvement
• Strong verbal and written communication skills
• Strong interpersonal skills
• Adept at multi-tasking
• Ability to make sound determinations on strength of supplier/vendor and their positioning in the industry
• Strong teamwork skills and the ability to work effectively with all levels of staff
• Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment

Preferred

• Experience with data repositories such as Business Objects
• Advanced at using Microsoft Office tools such as Excel, Word, and PowerPoint
   

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.
 

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

 
Applicants must be currently authorized to work in the United States.

 Direct Reports: Yes 
Travel Required: 0 - 10% 
Pay Range: $59,600 -- $89,100 
Visa Sponsorship: This position is not eligible for visa sponsorship 
Relocation: This position is not eligible for relocation assistance 

#LI-REMOTE    #LI-HDFS