Vehicle Recovery Specialist

First Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. From our Boston and Phoenix offices, we lend to and support our portfolio which has consistently grown 35% each year over the last five years. Our exponential growth also comes with financial stability as a company.

Your Title: Associate, Vehicle Recovery Specialist

Your Location: Remote Anywhere within the USA

You Report To: Associate Manager, Asset Management and Skip Tracing

Schedule: Monday to Friday 8:00am - 4:30pm EST

Compensation: $19.50/hour plus bonus

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth! The primary role of the Asset Associate is to successfully assign, track, and coordinate all approved repossessions. The Asset Associate will follow First Help Financials’ process for all repossession activities. A successful candidate will have moderate comprehension of repossessions and excellent communication skills. The primary objective of the position is recovery collateral efficiently to mitigate losses.

Your responsibilities include but are not limited to:

• Validate repossession requests made via the assignment dashboard
• Thorough review of assignment criteria outlined in FHF repo manual
• Assignment to approved repo agents to include tracking and follow up for timely recovery of collateral
• Maintain effective communication with repossession companies
• Ensure proper statuses in all systems pre/post repossession
• Process collateral releases to agents/auctions upon reinstatement
• Hold/close reviews on all repossessions
• Comply with FHF compliance requests and requirements
• Some Administrative tasks will be required
• Additional duties as assigned by management

The ideal candidate will possess the following skills:

• 2+ years of consumer finance or related industry experience
• High School Diploma from an accredited institution or GED equivalent required
• Ability to work independently
• Strong attention to detail
• Excellent Verbal and written communication skills
• Ability to multi-task while maintaining high quality control standards

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.

About FHF…

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement

• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want our team to have room for their family, friends and themselves. Finally, we care deeply about ensuring every employee personal growth, so we engage each employee to build a career plan that benefits everyone.

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