Vehicle Recovery Specialist

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Vehicle Recovery Specialist

Your Location: Remote Anywhere within the USA

You Report To: Associate Manager, Asset Management and Skip Tracing

Schedule: Monday to Friday 8:00am - 4:30pm EST

Compensation: $19.50/hour plus bonus

Learn more about our awesome Loss Mitigation Department

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth!

What you will do:

Your duties include, but are not limited to:

• Validate repossession requests made via the assignment dashboard
• Thorough review of assignment criteria outlined in FHF repo manual
• Assignment to approved repo agents to include tracking and follow up for timely recovery of collateral
• Maintain effective communication with repossession companies
• Ensure proper statuses in all systems pre/post repossession
• Process collateral releases to agents/auctions upon reinstatement
• Hold/close reviews on all repossessions
• Comply with FHF compliance requests and requirements
• Some Administrative tasks will be required
• Additional duties as assigned by management

What you bring:

• 2+ years of consumer finance or related industry experience
• High School Diploma from an accredited institution or GED equivalent required
• Ability to work independently
• Strong attention to detail
• Excellent Verbal and written communication skills
• Ability to multi-task while maintaining high quality control standards

FHF Benefits…

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid  vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth.  FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth.  We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
  

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.