UX Researcher IV

Join Aya Healthcare, winner of multiple Top Workplace awards! 

The UX Researcher IV will influence product design decisions with data driven insights. This person will play a critical role in the user experience of Aya's web and mobile applications. 

Who We Are: 

We’re a $10+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.  

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians, and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally. 

Responsibilities:  

• Be an influential member of a cross-functional team, championing the voice of the customer across the organization.
•  Independently own and drive research projects from beginning to end by identifying the right research questions, defining the participant sample, choosing the best methodology, designing the study, and executing with attention to detail and a high level of rigor.
• Effectively present compelling insights and recommendations to multiple teams and leaders across the organization, leveraging strong storytelling skills to drive customer-centric decision-making.
• Set the quality standard for the UX Research team through expert delivery of high-quality artifacts that tell compelling stories integrated with research findings.
• Consistently demonstrate research impact across the organization through your research efforts.
• Model a growth mindset by actively seeking and providing feedback, experimenting with new approaches, working to expand your skillset, and mentoring other researchers to help them grow.
• Actively contribute to the UX Research team culture by iterating on existing processes and documentation, proposing and implementing solutions that will enable the entire team to work more efficiently and enhance the quality of research practices and deliverables across the team.

Qualifications: 

• 7+ years of professional experience conducting user research 
• Bachelor’s or higher degree in Human-Computer Interaction, Social Sciences, Psychology, Statistics, Computer Science or a related field 
• Experience conducting research for desktop and mobile applications 
• Comfortable working in an Agile environment 
• Proficient in a variety of qualitative and quantitative research methods and approaches
• Ability to balance ideal research methodologies (what should be done) with pragmatism (what can be done given current time and resources) 
• Strong cross-functional collaboration experience, including partnering with product management, design, marketing, and other key stakeholders to facilitate constructive debate, align product and design strategies, and deliver insights in a compelling narrative that drives change
• Naturally organized, able to work autonomously, with the ability to quickly re-prioritize projects in a fast-paced, ever changing environment 

What We Offer: 

• Free premium medical, dental, life and vision insurance 
• Generous 401(k) match 
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses 
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling 
• Celebrations! We hit our goals and reward ourselves.  
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday! 
• Unlimited DTO — we believe in time off!  
• Virtual yoga, meditation or boot camp classes offered daily 

Compensation: Aya reasonably anticipates the pay scale for this position to be $160,000 to $175,000 annually. 

The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion. 

Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click here for our EEO policy