UX Researcher (Contract)
Atlanta (Remote Friendly)
At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.
Human-centered insights and a deep understanding of people and cultures are critical to how we do our best work. We are in the early stages of growing the research discipline at Greenlight. This role will help guide design partners and cross-functional teams to discover, interpret, and communicate insights and opportunities in an inspiring way, while contributing to all phases of the design process.
We are looking for a mid-level qualitative UX Researcher who is radically inspired by people and excels at gathering and communicating insights that put our users at the center of our product thinking. The ideal candidate is a strategic thinker, great storyteller and loves working with peers and leaders to mine for insights that drive elegant solutions to tough problems.
Your day-to-day:
- Work closely with product, design, and business teams to identify research topics
- Design and execute end-to-end primary research to understand our user needs, test concepts, designs, and product features
- Execute research utilizing various methods such as moderated 1:1 interviews, usability testing, concept testing, diary studies, etc. These studies will often address both user behaviors and attitudes
- Produce excellent research plans, moderator guides, schedule participants, run sessions, and deliver impactful findings to stakeholders
- Ability to work independently and autonomously
- Effectively manage and prioritize research plans through ambiguous and fast-changing environments
- Communicate results and craft meaningful recommendations in creative ways
- Work cross-functionally with design, product management, content strategy, engineering and marketing
- Generate insights that both fuel ideation and evaluate designs
- Comfortable working in a fast-moving organization and is able to work quickly to deliver actionable insights to stakeholders at various stages of a product development.
Location: This is a Remote position, but the company is based in Atlanta and thus there may be a need for minimal travel to meet with team members, stakeholders or to conduct in-person research.
What you’ll bring to the team:
- Bachelor’s degree with 2-3+ years of relevant experience in user research/product research.
- Experience conducting research for a technology company or product
- Experience conducting both in-person and remote/virtual research
- Experience with research tools such as usertesting.com, dscout, zoom/google meet etc.
Work perks at Greenlight:
- Medical, dental, vision, and HSA match
- Paid life insurance, AD&D, and disability benefits
- Traditional 401k with company match and Roth IRA
- Unlimited PTO
- Paid company holidays and pop-up bonus holidays
- Wellness & professional development stipends
- Mental health resources
- 1:1 financial planners
- Fertility healthcare
- 100% paid parental and caregiving leave, plus cleaning service and meals during your leave
- Flexible WFH, both remote and in-office opportunities
- Fully stocked kitchen, catered lunches, and occasional in-office happy hours
- Employee resource groups
Who we are:It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.
Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. Apply
Job Profile
Remote Friendly
Benefits/Perks401k with company match and Roth IRA Employee Resource Groups Fertility healthcare Financial planners Flexible WFH Fully stocked kitchen Medical, dental, vision, and HSA match Mental health resources Paid company holidays Paid company holidays and pop-up bonus holidays Paid Life insurance Paid life insurance, AD&D, and disability Paid life insurance, AD&D, and disability benefits Paid parental and caregiving leave Traditional 401k with company match and Roth IRA Unlimited PTO Wellness & professional development stipends
Tasks- Communicate findings to stakeholders
- Design and execute primary research
- Generate insights for ideation and design evaluation
- Identify research topics
- Produce research plans and moderator guides
Concept Testing Content Strategy Design Thinking Diary Studies Moderated Interviews Product Management Qualitative Research Strategy Usability testing User Research UX Research
Experience2-3 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9