UX Research Operations Specialist

DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.

Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the set for a school musical, to books and puzzles that affirm students’ identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.

DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Our dedicated team works from across the United States to bring classroom dreams to life.

About the Team

UX Research sits on the Product Team team, doing important mission-driven work to help address educational inequity in US public schools. Our research informs the digital products that are used by tens of thousands of teachers, donors, partners, and others, helping to create useful and usable experiences across our ecosystem. 

DonorsChoose is entering a significant phase of growth, and as complexity increases, we're working to scale up operations, enhance our product offerings, and possibly expand into new markets. As such, we are growing our research practice in order to support these initiatives. The UX Research Operations Specialist will join our team of 4 product managers, 3 product designers, and 2 UX researchers to improve the on-site experience for our teachers, donors, and partners, directly impacting the educational outcomes for students across the US.

Read How We Do Product and learn about our Product Principles on our team’s blog. You can also read about how we’ve structured the research team in the past. 

About the Role

The UX Research Operations Specialist will coordinate the logistics that drive user research initiatives at DonorsChoose,playing a pivotal role in establishing efficiencies that make our research more effective. This role will focus on managing participant recruitment, streamlining research processes, …