UX Research Coordinator

Key Lime Interactive (KLI) seeks a qualified and dynamic User Experience Research Coordinator to join our incredible team!

We are known for helping Fortune 500 companies understand their user’s needs by mapping out their customers’ journeys, developing behavioral personas, usability testing, and co-designing new products with the user top of mind using proven research methodologies.

The Research Coordinator supports the research team with recruitment, scheduling, and logistics. They are also responsible for learning about KLI’s methodologies and UX approach, recruiting and equipment setup, supporting syndicated research, and vendor management.

Below is a list of primary responsibilities for this position. Additional responsibilities not listed below may be required on an as-needed basis.  The employee must be able to exercise discretion and independent judgment on matters of significance to KLI.  Those areas are outlined below.

You may be required to occasionally work irregular hours, nights, and weekends as needed, but this is a part-time position working no more than 30 hours a week.

General Accountabilities:

Project Related Tasks (90%+):  

As a UX Research Coordinator, you are expected to: 

• Programming recruiting questionnaires

• Recruit participants using 3rd party tools

• Vetting participants

• Scheduling and confirming participants

• Supporting lead researchers, as needed

• Setting up logistics for fielding

• Participant Profile/Demographics slides in reports

• Exercise discretion and independent judgment on matters of significance to KLI, including but not limited to: 

  • Identifying and selecting 3rd party vendors

  • Identifying and selecting participants

  • Creating drafts of study materials

In this role, you will work on these skills: 

• Supporting role (“legwork”), being comfortable with recruiting logistics and note-taking

• Growing exposure to the research process and various research methodologies

From a UX tooling perspective, you should be:

• Familiar with G Suite

• Learning how to use recruiting tools

Thought Leadership (10%): 

• Complete quarterly rocks on time

• Submit a minimum of one blog article per quarter (min 4/year)

• Attend and participate in Key Lime or Usability-related events when asked

Job Qualifications

• Minimum Education: Associate's Degree in a related field. Completion of UX Certificate like IronHack, Flatiron, General Assembly, or similar online course may be considered.

• Minimum Experience: None

• Preferred Education: Bachelor’s Degree, preferred fields of education: Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research) or Master’s Degree/MBA. 

• Preferred Experience: 1 Year or equivalent combination of education and related experience. 

About Our People

The secret to our success is our people. We are a minority woman-owned company that values the diversity of skills, experiences, and heritage of our team members and knows that our differences are just as significant as our similarities. We hand-select people who have a can-do attitude, and everyone demonstrates a great deal of personal integrity, possesses an innate ability to solve problems, and can work both independently and as a member of a small team in a fast-paced agency environment. Everyone at KLI contributes to a curious and fun-loving culture.

We offer a remote and flexible work environment to all Key Limers, and upon becoming a full-time Key Limer, you will be eligible for benefits health, dental, vision, disability and life insurance, 401k, PTO, and FSAs, as we want to attract only the best. We are looking forward to meeting you!

 Learn more at keylimeinteractive.com 

About Key Lime Interactive

Key Lime Interactive (KLI) is a Customer Experience and User Experience research, strategy, and design services agency focused on helping companies take a human-first approach to build better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help our growing list of Fortune 500 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. Our experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report, which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.

Our Key Limers embrace all KLI Core Values

• See the Puzzle
• Dynamic
• Open and receptive
• Do the right thing
• Put a Ribbon on It
• Together We Win