UX Lead

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 11 months. This term could be extended based on company business needs.

UX Lead II
The UX Lead II role acts as a key point of contact for product and UX partners, setting strategic experience direction that connects with overall product strategies.
Educational Requirements

• University (Degree) Preferred

Work Experience

• 8+ Years Required; 10+ Years Preferred

Career Level
10IC

The Senior UX Lead plays a critical strategic role in leading experiences that are connected across a complex ecosystem of user journeys. This role is a perfect fit for a leader with a strong and inclusive design POV, the ability to connect the dots, and the desire to bring out the best in others. This leader will manage day-to-day design activities while also effectively working with senior partners across multiple lines of business on strategy, prioritization, and delivery. They will lead and manage an extremely talented team of product designers to power TIAA's retirement experiences. 

By innovating on one of the world's biggest stages, you will have the chance to shape the future of retirement. If you are motivated by complex, purposeful, and engaging challenges, then we invite you to join us on our mission!


Key Responsibilities and Duties

• Lead a journey design team that partner with research, content strategy, data science, legal and compliance, product management and engineering teams to establish modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.
• Define and advocate for an ambitious design vision and follow through with a plan on how to deliver against it. See the big picture and understand how to set people up for success to drive the most impact for the organization.
• Communicate ideas and concepts in a clear and compelling way to audiences of all levels of understanding and seniority in an organization. Work across a diverse group of stakeholders in a …