User Researcher

User Researcher

Department: Product

Employment Type: Permanent

Location: Remote

Compensation: £40,000 - £60,000 / year

Description

At Wealth Wizards our vision is a future where everybody in society has access to affordable financial advice and guidance. Our Software as a Service (SaaS) platform provides engaging digital experiences for consumers and powerful tools for financial advisers.

We welcome individuals from all walks of life and strive to build a culture where all voices are heard, differences are embraced, and everyone has equal access to opportunities. We encourage applications from individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and backgrounds.
If you require any reasonable adjustments to be made during the application or interview process, please let us know, and we will be happy to help.
About the role

As a User Researcher, you'll be on a mission to help us redefine how our customers engage with their wealth and pensions. By delivering cutting-edge digital solutions, we empower individuals to take control of their financial future. 

In this role, you'll play a critical part in understanding our users, driving human-centred design, and ensuring our products meet real customer needs. You'll collaborate with product managers, designers, and engineers to create intuitive experiences which make financial decision-making simpler and more accessible.
If you're passionate about applying your research skills to solve meaningful financial challenges, we want to hear from you!

What you'll be doing

• Lead end-to-end user research initiatives, applying appropriate qualitative and quantitative methodologies to uncover insights.
• Partner closely with product, design, and engineering teams to integrate user-centred thinking throughout the product development lifecycle.
• Develop research plans, write discussion guides, and conduct interviews, surveys, usability tests, and ethnographic studies.
• Translate research findings into actionable insights which inform product strategy and design decisions.
• Build and maintain a deep understanding of our users, including their needs, behaviours, and pain points.
• Synthesise complex data into clear and compelling narratives, presenting findings to cross-functional stakeholders.
• Advocate for the voice of the customer, ensuring their perspective is embedded in decision-making processes.
• Establish best practices in user research methodology and continuously refine research approaches.
• Collaborate on rapid prototyping and iterative testing to validate design concepts and feature enhancements.
• Mentor and support other team members in applying user research principles effectively.

About You

Your Experience

• Proven experience as a user researcher, ideally within a fintech, financial services, or digital product environment.
• Experience using UserTesting (or equivalent user research platforms)
• Demonstrated ability to lead research initiatives and collaborate effectively within cross-functional teams.
• Track record of translating research insights into tangible product and design decisions.
• Experience conducting a variety of research methods to uncover user needs and pain points.
• Familiarity with agile, iterative product development cycles.
• Knowledge of the financial services industry, particularly wealth management or pensions, is a plus.
• Previous experience presenting findings to stakeholders at various levels.
• Understanding of customer behavior, market trends, and competitive analysis.
• Ability to work in a fast-paced, evolving environment.

Your Skills

• Demonstrate Wealth Wizards core values (Pioneering, Expert, Accessible, Reliable, Hungry)
• Strong expertise in qualitative and quantitative research methods, including usability testing, user interviews, surveys, and data analysis.
• Excellent communication and storytelling skills, with experience presenting findings to senior stakeholders.
• Ability to translate research insights into actionable recommendations which influence product and design decisions.
• Strong problem-solving and analytical thinking skills, with a user-first mindset.
• Familiarity with tools like Figma, Miro, or similar for collaboration and research synthesis.
• Ability to work autonomously and lead research initiatives within cross-functional product teams.
• Passion for delivering customer-centric digital solutions.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Collaborative and proactive mindset with a focus on continuous improvement.

Our Values

• Pioneering
  • Driven and passionate
  • Self-motivated and enthusiastic team player
  • Proactive, innovative, resilient and energetic
• Expert
  • Constantly seeking new learning/ self-development opportunities
  • Ability to represent Wealth Wizards at all times (telephone, digital or face-to-face communication)
• Accessible
  • Adaptable and enjoys a challenge
  • Builds strong collaborative relationships
  • Flexibility to work in a fast-moving business which is developing rapidly
• Reliable
  • Conscientious and tenacious
  • Total trustworthiness - essential
  • Highly organised, methodical, meticulous and disciplined
  • Takes ownership
• Hungry
  • Understands and supports key priorities
  • Supports the business in communicating the data story

Our Perks

• Flexible working
• We prioritise a sustainable work/life balance
• We have a collaborative learning culture that promotes psychological safety
• 25 days annual leave plus every bank holiday
• Company pension (up to 10% employer contribution)
• Company performance based Bonus scheme
• Paid day off to celebrate your birthday
• Additional holiday purchase (up to 5 days per year)
• Additional holidays for length of service (up to 3 days)
• Private medical insurance
• Dental and health cash plans
• Enhanced parental leave and pay
• Discounts on gym membership and health screening
• Employee assistance programme
• Life assurance of 4x basic salary
• £500 pension advice per year
• 6 paid days per year for self development
• Professional memberships funded
• Salary sacrifice car scheme
• Cycle, Home & Tech scheme

Please note: Candidates must be currently located in the UK and possess full rights to work in the UK. Unfortunately, we are unable to provide sponsorship or consider applications from individuals outside of the UK for this role. Apply