User Researcher II

About us: 

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You’ll Be Doing: 

As the company’s second User Researcher, you will lead end-to-end research using a range of qualitative and quantitative methods and will be a part of our remote-friendly design team. You’ll report to our Lead User Researcher.

Your responsibilities will include: 

• Partnering closely with product managers, designers, engineers and data analysts to identify and prioritize research questions.
• Designing and executing qualitative and quantitative research studies, including interviews, usability tests, surveys and diary studies, and more.
• Developing research plans, determining methods, creating instruments, recruiting participants and executing research. 
• Analyzing research data to identify trends, insights, and actionable findings that inform product and design decisions.
• Documenting findings and presenting insights to teams and stakeholders in a clear and compelling way, leveraging storytelling techniques to convey user needs and opportunities.
• Creating artifacts that encapsulate key insights about user needs, behaviors, and motivations to support product and design teams.
• Continuously advocating for users and providing strategic insights that inform the design and product development process.
• Supporting and iterating on processes for continuous research and sharing (e.g. rolling research, research repositories).
• Partnering to define and expand the role of Research at Grow.

Salary range: $135-160k

You’ll Be a Good Fit If: 

• You’ve been a full-time user researcher for 2-4 years and are proficient in qualitative and quantitative research methods, including usability testing, interviews, diary studies, surveys, and data analysis.
• You have strong verbal and written communication skills, with the ability to present complex insights clearly to various audiences.
• You uphold research ethics and are sensitive to the complexities of research involving PHI and sensitive populations. 
• You’re passionate about impact and can speak to how you work with partners to ensure findings and recommendations land and spark change. 
• You’re curious, resourceful, and collaborative. 

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
• Flexible working hours and location (remote OR in-office, your choice!)
• Flexible Time Off 
• Company-wide winter break 
• Mental health mornings (2 hours each week)
• Team meditation
• Wellness Stipend
• In-office lunch and biweekly remote lunch on us! 
• Continuous learning opportunities 
• Competitive salary 
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities 

#LI-REMOTE

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.