US-Financial Counseling Rep II

The Patient Financial Advocate will be responsible for making outbound phone calls in a fast-paced call center, engaging in scripted conversation with patients to collect their portion of the account. This role is empowered to use analytical skills to determine patient eligibility for additional resources to settle financial obligations. Success in this role is measured according to meeting established metrics and high performers are awarded with monthly and quarterly cash bonuses.

This is a FULLY REMOTE role! Working hours are 8am-5:30pm MST

Responsibilities:

Makes and receives inbound/outbound phone calls to initiate arrangements for patients to pay their portion of the account.
Respond to patient billing inquiries.
Negotiate payments and payment plans with patients.
Submit credit card payments.
Escalate high complexity billing issues for resolution to a senior associate or supervisor.
Meets or exceeds daily production requirements.
Adhere to all applicable disclosure and collections rules and regulations.

Required Qualifications:

High School diploma or equivalent.
Working college credentials.
2 years of prior collection experience utilizing a Dialer.
Working knowledge of federal and state regulations pertaining to the collection of accounts.
Excellent follow through abilities to meet daily productivity targets.
Excellent customer service skills exhibiting good oral and written communication skills.
Moderate computer skills (internet, email, MS Office) obtained from prior work experience.

 

For this US-based position, the base pay range is $15.45 - $24.29 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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