Underwriting Administrative Coordinator

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Working Arrangement

Job Description

Our Individual Insurance Underwriting administrative coordinators, responsible for the workflow management, administrative operations of our Underwriting operations, are integral to supporting our business growth strategy in the increasingly digital insurance-buying environment, where simple processes and quick decisions are table stakes. They coordinate, supervise the workflow assignment and balance underwriters’ queues to meet productivity, quality, and compliance standards within established turnaround times.

They request systems access for new employees, validate and record underwriters’ approval limits when they are granted, more approval authority following audits, promotions or when underwriters acquire new skills. They assist the Risk team in performing risk-based monitoring of our systems, tools and reporting while providing assurance to our Underwiring Leadership Team, Product Risk Management, and our reinsurers that our underwriting systems and processes are aligned to both company policy and regulatory requirements. They rely on their diligence depth and breadth of underwriting experience, curious nature, drive for continuous learning and improvement, and enthusiasm for using data insights to continuously evolve how we manage risk.

Responsibilities:

Work allocation

• Review new business work allocation each morning and assign work underwriters based on predetermined and authorized work type, age, and amount, product, and advisor status.
• Identify inefficiencies in the way the system automatically assigns work and flag system improvements or update current settings.
• Established guidelines and processes.
• Identify combo files and assign them to one underwriter.
• Support management with underwriting operational efficiency and recommend system enhancements.
• Consult with Case coordination as needed with respect to Arrow workflow, copy over of tele interviews from one file to another for the same client and monitor any trending.

Risk & teamwork

• Flag to the risk management team all potential issues that could lead to risk by performing an audit when new approval limits are granted to underwriters, when onboarding new employees, or when employees leave the team.
• Support risk management programs as assigned.
• Identify reasons why the automatic work allocation kicks …