Underwriting Administrative Coordinator

Our Individual Insurance Underwriting administrative coordinators, responsible for the workflow management, administrative operations of our Underwriting operations, are integral to supporting our business growth strategy in the increasingly digital insurance-buying environment, where simple processes and quick decisions are table stakes. They coordinate, supervise the workflow assignment and balance underwriters’ queues to meet productivity, quality, and compliance standards within established turnaround times.

They request systems access for new employees, validate and record underwriters’ approval limits when they are granted, more approval authority following audits, promotions or when underwriters acquire new skills. They assist the Risk team in performing risk-based monitoring of our systems, tools and reporting while providing assurance to our Underwiring Leadership Team, Product Risk Management, and our reinsurers that our underwriting systems and processes are aligned to both company policy and regulatory requirements. They rely on their diligence depth and breadth of underwriting experience, curious nature, drive for continuous learning and improvement, and enthusiasm for using data insights to continuously evolve how we manage risk.

Position Responsibilities:

• Review new business work allocation each morning and assign work underwriters based on predetermined and authorized work type, age, and amount, product, and advisor status. Identify inefficiencies in the way the system automatically assigns work and flag system improvements or update current settings.  Identify combo files and assign them to one underwriter.  Establish guidelines and processes.  Support management with underwriting operational efficiency and recommend system enhancements.  Consult with Case coordination as needed with respect to Arrow workflow, copy over of tele interviews from one file to another for the same client and monitor any trending

• Flag to the risk management team all potential issues that could lead to risk by performing an audit when new approval limits are granted to underwriters, when onboarding new employees, or when employees leave the team.  Support risk management programs as assigned.  Identify reasons why the automatic work allocation kicks out work assignment and alert the Risk team on system validation when it comes to our artificial intelligence algorithm.  Serve as a subject matter expert for MIB follow ups and disputes.  Coordinate and support management with internal audits.  Build and maintain strong relationships across IIC, Operations, Group Risk, and with other stakeholders such as reinsurers.  Assist the leadership team with new employee’s access requests when onboarding or offboarding.  Assist leadership with paying invoices via account payable tools.

• Monitor Reinsurance inboxes and post decisions promptly so that underwriters can make their decisions and issue the contracts to our advisors.  Effectively manage Reinsurance FAC cessions.  Work effectively with team members to minimize backlogs.

• Support management with effective workload management.  Assist management with internal underwriting manual access and removal for Ondex.

Required Qualifications:

• Strong administrative coordination skills.

• Strong knowledge of Manulife’s Individual Insurance business/products and operations across underwriting, new business, policy service.

• Intermediate or higher experience with MS Office suite including Excel, PowerBI and PowerPoint, with a desire and ability to develop advanced skills.

• Curiosity combined with strong analytical skills; ability to define and resolve problems.

• Demonstrated ability to prioritize and work independently under tight deadlines daily.

• Growth mindset with ability to be flexible and exercise judgment in a changing high volume high pace environment.

• Strong organizational, communication and people skills

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-REMOTE

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.