TxDMV - Systems Administrator IV (Remote)

TxDMV - Systems Administrator IV (Remote) (00045888) 

Organization

: TEXAS DEPARTMENT OF MOTOR VEHICLES 

Primary Location

: Texas-Austin 

Work Locations

: Camp Hubbard Bldg 5 3800 Jackson Ave Bldg 5 Austin 78731-6005 

  

Job

: Computer and Mathematical 

Employee Status

: Regular 

Schedule

: Full-time Standard Hours Per Week: 40.00 

Travel

: Yes, 5 % of the Time State Job Code: 0313  Salary Admin Plan: B Grade: 23  

Salary (Pay Basis)

: 6,600.00 - 6,666.67 (Monthly) 

Number of Openings

: 1 

Overtime Status

: Exempt 

Job Posting

: Oct 16, 2024, 9:40:10 PM 

Closing Date

: Oct 31, 2024, 4:59:00 AM 

Description

 

This position is eligible for remote work within the state of Texas (subject to change). Must attend trainings/meetings at headquarters in Austin, TX as required by management. 

To apply for this position, complete an on-line application either through the Applicant Career Section  through WorkInTexas. TxDMV does not accept paper applications. 

Applicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services.  We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Performs highly complex (senior-level) server administration work in support of the Texas Department of Motor Vehicles (TxDMV), Information Technology Services Division (ITSD). The successful candidate will demonstrate excellent customer service skills, manage vendor support, and be able to collaborate across teams to drive to resolution service requests and incidences. This is a technical position and will require a strong understanding of Linux and Windows System Administration. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES

Implements, manages, and monitors storage, compute, and virtual instances in a cloud environment.

Provision, size, monitor, and adjust resources as appropriate in Microsoft Azure, AWS, and/or other cloud solutions

Administers users, groups, and services in Microsoft Azure and M365.

Provides Windows and/or Linux system administration and support for users, systems, and services to end-users and/or technical staff.

Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications; may assist in the design, development, and maintenance of various systems and applications.

Prepares briefings, reports, and evaluations on systems efficiency and utilization; establishes and ensures that appropriate security controls are maintained and enforced, develops procedures, training manuals, and conducts presentations.

Monitors and manages day-to-day operation of servers, and server applications ensuring service level agreement (SLA) compliance, policy, and procedure development, including performing scheduled tasks, and special projects.

Administers user accounts, profiles, file sharing, and access privileges and security on the servers, as well as hardware/software support.

Collaborates across teams for system Implementations, upgrades, and migrations.

Participates in system testing and validation of the Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP); provides input and feedback to DRP and BCP activities.

Assists with the development and maintenance of documentation for procedures and processes.

Reviews and makes suggestions regarding the procurement of information technology equipment.

Provides on the job training for Server Administrators in the operation, installation, and maintenance of the Server environment.

Ensures security and confidentiality of sensitive and/or protected information. 

Complies with all agency policies and procedures, including those pertaining to ethics and integrity. 

Works on remediating security issues found/flagged by security scans

Performs highly complex system configuration changes; and collaborates with project teams to deliver technical solutions.

May travel up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.

Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

Performs other job-related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Extensive knowledge of: 

Azure Administration

M365/Office365

Windows and/or Linux administration

Apache Tomcat

SSL Certificates

Vulnerability assessment and remediation

Release, incident, and change management procedures

Disaster recovery and business continuity principles and practices

Analyzing issues; facts and available information to develop logical solutions; researching inconsistencies of facts or data; drawing correct inferences from information and making recommendations that support business decisions

Analyzing and organizing technical data

Designing, installing, and maintaining computer networks and systems, including use of applicable systems and software applications

Proficient Skill in: 

Windows and/or Linux Administration

Scripting and Automation

Assigning, reviewing, and monitoring the work of others, including leading projects and project teams; coordinating labor, materials, and equipment; prioritize and execute tasks in a high-pressure environment

Managing multiple tasks, prioritizing, and meeting deadlines

Effective oral and written communication

Exercising sound judgment and effective decision making.

Ability to: 

Receive and respond positively to constructive feedback

Work cooperatively with others in a professional office environment

Provide excellent customer service

Work more than 40 hours as needed and in compliance with the FLSA

Lift and relocate 30 lbs.

Other Attributes:

Shows integrity and ethical behavior; respects confidentiality, business ethics and organizational standards

Exercises logic and reasoning to define problems, establish facts, and draw valid conclusions

Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments.

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.

 

Qualifications

 

MINIMUM REQUIREMENTS

Education and Experience

Bachelor’s degree from an accredited college or university (or the U.S. equivalency thereof) in computer science, computer information systems, management information systems, business administration, public administration, or a related field, plus four (4) years of experience in systems management, support, managed services, technical support, design, or architecture consulting. Additional relevant experience may be substituted for education on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.) 

Preferred Qualifications

Experience: Azure Administration, M365/Office365, Windows Server and/or Linux RedHat Administration, Apache Tomcat, SSL Certs, and Vulnerability assessment and remediation. Knowledge of VMWare a plus.

ADDITIONAL INFORMATION

This position is eligible for remote work in the state of Texas (subject to change). Must attend meetings/trainings at headquarters in Austin, Texas as required by management.

Remote work employees must meet these criteria for the remote work location:

• Adequate desk space in a dedicated, contained area that is secured and protected at all times.
• Remote work location is in a quiet environment free of background people and noise during business hours.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

ü    Retirement Plan

ü    Paid Group Health & Life Insurance for employees

ü    Paid Holidays

ü    Paid Vacation Leave

ü    Paid Sick Leave

ü    Longevity Pay

ü    Dental

ü    Vision

ü    Dependent Optional Life Insurance

ü    Voluntary AD&D Insurance

ü    Dependent Health & Life Insurance

ü    Health & Dependent care flexible spending accounts

ü    Tuition Assistance Program

QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

Job offers and continuation of employment is contingent upon:

• Proof of education and experience listed on the application
• Eligibility to work in the United States
• Satisfactory results from a pre-employment criminal history background check and driver’s record check
• Compliance with Selective Service registration for males ages 18-25
• Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

VETERANS

If selected for the position the following must be provided for proof of veterans’ preference:

• Veteran must provide form DD 214.
• Surviving Spouse or Orphan must provide DD 1300 or DD 214. 

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

SUBMISSION OF APPLICATION

Your application must be complete, accurate and reflect all experience and education.  Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.  

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.  If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.

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