Trust & Safety Manager, User Policy
Remote - United States
About Vercel:
Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.
At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do your best work.
About the role:
Vercel’s is looking for a User Policy Senior Manager to join our Trust & Safety team. You will report to the Director of Safety and will be located in US, EU, or remote.
In this role, you will get to work with small but mighty Trust & Safety, Legal, and Abuse Operations teams at Vercel to level up our policy, operations, escalations, incident management, terms of service, documentation, and user-facing T&S resources. If you like greenfields and challenges—in a supportive department—Vercel is the place for you.
Getting started:
- We want you to feel like part of the team early on! Our team will help integrate you into the company with explanations on our product, policies, processes, team structure and roadmap.
- We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and up-level the team, but we don’t expect you to know everything on Day 1.
What you will do:
- Modernize our current internal trust & safety policies, workflows, and implementation to match Vercel’s current and future needs.
- Run Trust & Safety’s policy escalations program to solve edge cases and create answers to new questions (from the Abuse Operations team and in general).
- Represent Trust & Safety in company-wide incidents & escalations and create coverage (with the rest of the Trust & Safety team).
- Pair with the T&S team and the Abuse Operations team to implement policy in Abuse Operations workflows to industry-best levels; training and workflow evaluation.
- Build out Vercel’s external acceptable use policy and user-facing documentation.
- As needed, be able to represent Vercel in external Trust & Safety communications
About you:
- 2+ years of experience in policy or user policy management (researching, writing, and implementing change) at a webhosting-based business
- 2+ years in incident management and …
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Compensation package Flexible time off Flexible Vacation Flexible vacation policy Great compensation Great compensation package Great compensation package and stock options Healthcare package Inclusive Healthcare Inclusive Healthcare Package Mentorship Mentorship opportunities Paid holidays Remote Friendly Stock options WFH budget Work from home budget
Tasks- Build external documentation
- Implement policy in workflows
- Modernize policies
- Represent trust & safety in incidents
- Run escalations program
- Ship
Color Conflict Resolution Documentation Incident Management KPI Tracking Machine learning systems Policy Management Risk mitigation SQL Ticketing Systems Training Trust & safety User restriction systems Vercel Zapier
Experience2 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9