Trust and Safety Analyst

We want people who are passionate about making the internet a safer place for everyone.

We’re looking for inspired and motivated professionals to join the DigitalOcean team as Security Operations Analyst II. In this role, you will be a key member of DigitalOcean’s security team, reporting to the Manager of Legal Operations inside a virtual SOC. You will protect DigitalOcean by ensuring the company adheres to US and international law, responding promptly and accurately to lawful orders for customer data, and investigating reports of harmful and infringing content hosted on our platform. Security Operations Analysts must excel at understanding legal requirements, building robust compliance strategies, and effectively mitigating risks associated with harmful content and activities on the DigitalOcean platform.

What You’ll Be Doing:

• Developing and owning processes that enforce DigitalOcean's Acceptable Use Policy, which includes incoming reports of copyright, trademark, privacy, data protection, child safety, and various government and regulatory compliance issues. 
• Vetting legal claims, content disputes, and takedown requests by responding to reporters and helping good customers get back on the platform.
• Handling customer investigations and triaging corporate alerts, in a customer-facing and transparent manner, to minimize the impact of bad actors on the internet.
• Working with domestic and foreign governments to ensure court orders, subpoenas, and customer data requests are legally sufficient, have proper jurisdiction, and safeguard customer privacy.
• Locating trends in content abuse, communicating with leadership to apprise the extent of issues, and advocating for appropriate product changes to prevent future occurrences.
• Designing and executing department-wide projects that improve the efficiency and quality of work, while reducing legal risk for the company. 
• Collaborating with our Legal team to establish guidelines and playbooks our operational, product, sales, and engineering teams can work off of. 
• Acting as “point of contact” for incident management and customer escalations, as well as providing data support for critical issues.
• Building strong relationships with the other technical teams across our engineering and infrastructure functions.
• Establishing an understanding of DigitalOcean’s entire production environment, from applications to infrastructure, keeping up-to-date with material changes and future directions.
• Coaching and mentoring other skilled security practitioners across application, information, and infrastructure security.

What We’ll Expect From You:

• 3+ years of experience in Trust and Safety, Law Enforcement Response, Emergency Response, Compliance, Privacy, or Risk Management.
• Excellent analytical, troubleshooting, and problem-solving …