Tribal Liaison

Job Description

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is continuing to expand its tribal strategy to create a strong foundation for meaningful relationships between American Indian communities and our enterprise. Expansion of this work will include the formation of a tribal team dedicated to implementing the tribal strategy and working with American Indian communities across North Carolina.  

The Healthy Blue Tribal Liaison will be responsible for interfacing with Tribal Leaders, Indian Health Services, and Tribal 638 Service Delivery Systems; building and maintaining strategic relations, alliances and coalitions; developing and implementing strategic initiatives, member outreach and retention activities, and health plan cultural sensitivity for Healthy Blue, Blue Cross NC’s Medicaid Managed Care Plan and the Children and Families Specialty Plan, Healthy Blue Care Together. Strategies will include but not limited to maximizing accessible patient and family centered quality health care for the individual, family, or community members of federally and state recognized tribes. It will adapt to individual engagement interventions, programs, and policies that demonstrate cultural humility, cultural awareness, respect and honor and fit the historical and cultural context of the individual, family, or community members of federally and state recognized tribes. Main point of contact for Indian Health Care Provider (IHCP) billing issues.

What You’ll Do  

• Build and implement strategic, community-focused initiatives that improve American Indian health and advance Blue Cross NC’s brand and business objectives, member outreach, retention activities, and cultural sensitivity initiatives for health plans.  Strategies will include but are not limited to maximizing accessibility and quality health care for community members. Work to understand emerging issues regarding healthcare and carry out community investment. 

• Work between Blue Cross NC’s Medicaid Standard Plan, Healthy Blue, and the Children and Families Specialty Plan, Healthy Blue Care Together, to meet the needs of American Indian infants, children, youth, families and caregivers. 

• Collaborate with other business facing divisions to achieve business objectives and curate accurate health plans. 

• Train and lead entry level community relations teammates as needed to help guide them and create a team of highly skilled professionals. 

•  Manage policies and procedures, and oversee projects and program, ensuring deliverables and objects are met. 

• Build and maintain close working relationships with a vast network of local and tribal leaders, community stakeholders and organizations serving American Indian people.  

• Assist in developing culturally appropriate outreach and marketing materials that are inclusive and representative of Native populations.  

• Provide education on a variety of tribal topics to improve relationship building, marketing strategies and product offerings.  

• Attending, supporting and hosting in-community events as appropriate.
    

• This role requires the ability to travel and work non-traditional hours such as some evenings and weekends.

What You Bring   

• Bachelor's degree or advanced degree (where required)  

• 5+ years of experience in related field   

• In lieu of degree, 7+ years of experience in related field  

  

What We Like  

• Knowledge of the state-recognized tribal communities in the NC 

• Knowledge of the child welfare system, specifically Indian child welfare in NC. 

• Experience working effectively and building relationships with tribal leadership and American Indian communities (including excellent written and verbal communication skills)  

• Understanding of the dynamics of tribal government and ability to follow the policies and procedures of tribal governments  

• Experience with community-based health initiatives in American Indian communities  

• Background in community engagement, tribal community engagement, program management, health equity 

Why Join Us?

• Be a vital part of Healthy Blue, Blue Cross NC’s Medicaid Managed Care Plan and the Children and Families Specialty Plan, Healthy Blue Care Together.
   

• Make a meaningful impact by ensuring health care strategies fit the historical and cultural context of tribal members.
   

• Work in a dynamic environment that values cultural sensitivity and community engagement.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.
 

$69,000.00 - $124,200.00 Apply