Traveling Support Team Lead|Part-time| Moody Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Within our fast-growing OVG Hospitality business, the Traveling Support Team Lead is an experienced operator at the direction of the Corporate and Regional Leadership team, assisting with onboarding new F&B accounts within the company standards of culinary safety, presentation, and culture.

The Team Lead will be required to travel to a new OVG account and onboard the account with existing staff with executive guidance to set our clients up for success with venue openings. This newly created role is the liaison between corporate leadership and responsible for sharing and training on the overall strategy, management, promotion, and operation of identified functions at our venues, which includes Catering/Concessions/Premium Services, with the goal of delivering world-class service at our venues.

This position will report directly to, and be managed by, the Vice President of Business Startup with matrix reporting relationships to the Business Startup Team and venue you are supporting.  

This role will pay an hourly wage of $35.00 and $10/hour per diem for Food.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until September 30, 2024

Responsibilities

Overview

• The position will provide direct support to venue teams, ensuring achievement in all key areas of OVG Hospitality business. Acting as a multi-site hospitality support , you will be required to adopt a hands-on approach, fully embedding day-to-day operations by working on key services and events.

Financial: 

• Identify areas of concern and key performance indicators which require improvement. Assist the venue team in formulating action plans and monitor accordingly.
• Investigation of shortfalls or overspends against target, and development of agreed measures to rectify variations, so that overall budgetary targets met.
• Assist with implementing OVG’s ordering systems, POS and mobile app, in order to support improve customer journey.
• Support Sales through service activity and training including devising and coordinating group upselling opportunities, brand …